What are the responsibilities and job description for the Dispatcher/Customer Service Coordinator (THURSDAY - SUNDAY FULL TIME) position at Done Right Today Plumbing and Drain Cleaning?
Dispatcher / Service Coordinator (Thursday, Friday 2:00PM - 10:00 PM. Saturday, Sunday 10:00AM - 8:00PM)
Done Right Today, a dynamic, family owned and operated Plumbing business is growing again! We are seeking a highly skilled Customer Service Coordinator/ Dispatcher to join our team at our Wilmington, DE location. Full time position Thursday and Friday 2:00PM - 10:00 PM. Saturday and Sunday 10:00AM - 8:00PM.
POSITION WILL BE WORKING FROM HOME WHEN TRAINING IN PERSON IS COMPLETED.
Responsibilities
· This position is responsible for scheduling and dispatching Plumbing Technicians by reviewing and optimizing routes, answering incoming phone calls (existing customers), providing exceptional customer service
· Our associates must have strong skills and a willingness to learn and grow
· Strong customer service attitude
· Excellent interpersonal skills with the ability to interact with all types of customers
· Able to plan and schedule work rather than just react
· Able to "think on your feet" to provide customers with needed information for their specific installation or repair
· Ability to work as part of a team
· Service and making sure all ticket information is entered in the computer correctly
· Primary Responsibilities include answering calls, scheduling and dispatching technicians, generating and running productivity & marketing reports
· Strong computer skills with a good knowledge of Microsoft office and ability to learn customer service management and scheduling / dispatch software
· Enjoy a fun, family oriented work environment where your effort is recognized and greatly appreciated
Qualifications
· We are looking for someone with 3-5 years of customer service experience (HVAC / Plumbing experience is a plus)
· Dispatch experience
· Customer service experience
Benefits
· You will be given an opportunity to grow professionally, personally and financially
· We offer a very competitive salary, an impressive monthly bonus plan, incentive plans and many other family-oriented benefits
· Paid vacation, paid holidays, and medical benefits
Please email all resumes to raitken@donerighttoday.com
Job Type: Full-time
Pay: Up to $24.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 10 hour shift
- Day shift
Work Location: In person
Salary : $24