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Experienced Hotel Front Desk Agent

Donohoe
Washington, DC Full Time
POSTED ON 1/26/2025
AVAILABLE BEFORE 4/4/2025

Join Our Front Desk Team at Hyatt Place National Mall!

We are seeking Experienced Front Desk Agents. Are you passionate about providing exceptional service? We invite you to become a key member of our front desk team at Hyatt Place National Mall, where guest interactions are at the heart of our hotel. Your role is crucial in shaping our guests' overall experience.

At our hotel, we value and respect everyone. If you are proactive, enthusiastic, and responsible, this role is perfect for you! We would love to meet you!

Experienced Front Desk Agent

Position Summary

As a Front Desk Agent, you will be the first point of contact for our guests. Your responsibilities include ensuring a smooth check-in process, offering local insights, and paying attention to details that ensure a seamless stay. Your warm welcome and attentive service will leave a lasting impression on our guests.

Join us and be a part of a team that values hospitality and excellence!

Essential Functions

  • Check guests in and out of the hotel according to hotel and / or brand standards.
  • Inform guests about the hotel’s facilities, policies and procedures.
  • Provide tourist information to guests.
  • Handle hotel phone system. Transfer calls to appropriate departments / guests. Accurately take messages for guests.
  • Take, modify and cancel guestroom reservations.
  • Deal with inquiries, requests and complaints from guests. Coordinate with other departments to fulfill guest special requests.
  • Perform cashier duties, cash traveler’s’ checks. Post phone charges and other miscellaneous charges to guest accounts.
  • Notify housekeeping and maintenance of any reported problems with guestrooms or grounds.
  • Follow in-house procedures to help ensure the security of guests and employees. Know hotel emergency procedures.
  • Maintain cleanliness of the Front Office area.

Additional Responsibilities

  • The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and employees may be asked to work shifts other than those they prefer or normally work.
  • Employees are required to adhere to all work rules, procedures and policies established by the hotel, including, but not limited to, those contained in the employee handbook.

    • Skills and Abilities :

  • Good communication and interpersonal skills.
  • Ability to stand for extended periods of time.
  • Ability to work in a fast-paced environment.
  • Ability to maintain control and composure in difficult situations and exhibit good judgment

    • Benefits and Perks

    Donohoe Hospitality Services is pleased to offer employees a comprehensive Benefits Package that includes health, dental, and vision insurance, leaves of absence, retirement plans, paid time off, hotel room discounts. and MORE! Through this selection of benefits and perks, we strive to provide employees with options that will enhance their quality of life in and out of work.

  • minimum 32 hours / week to qualify

    • We also offer daily pay access where you can receive your earnings on the same day you work, empowering you to manage your finances easily and confidently.

    If you're ready to bring your energy and skills to a team dedicated to delivering exceptional guest experiences, we want to hear from you! Apply today and be a key player in creating memorable moments for our guests.

    Compensation : $22.00 -$23.00 per hour

    Salary : $22 - $23

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