What are the responsibilities and job description for the Night Auditor position at Donohoe?

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INCOME AUDITOR

Position Summary The Night Auditor is responsible for auditing, balancing, and consolidating departmental ledger accounts, prepare various hotel operating reports, and handle the requests and transactions of the hotel guests.

Essential Functions

Representation of the hotel in a Manager on Duty capacity during the overnight shift.
Take note of, and share key details of overnight events with colleagues and hotel leaders.
Ensure the safety and comfort of our associates and guests during the overnight shift.
Post all daily room and outstanding charges.

Balance all revenue totals of cash and credits against revenue report.

Verify and prepare registration cards for arriving guests.

Handle hotel phone system, transfer calls, and take messages for guests as well as hotel staff.

Take, modify, and cancel guest reservations.

Check in / out guests according to hotel and / or brand standards.

Deal with inquiries, requests, and complaints from guests. Coordinate with other departments to fulfill guest special requests.

Notify housekeeping and maintenance of any reported problems with guestrooms and hotel grounds.

Handle all guest questions and inquiries about the hotel and local surroundings.

Create and / or print the required reports.

Verify each front desk shift’s transactions.

Finalize transactions completed during the day including completing a daily income report and daily F&B Revenue Report.

Maintain cleanliness of the Front Office area.

Perform cashier duties, cash travelers’ checks. Post phone charges and other miscellaneous charges to guest accounts.

Follow in-house procedures to help ensure the security of guests and employees. Know hotel emergency procedures.

Additional Responsibilities

The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and employees may be asked to work shifts other than those they prefer or normally work.

Employees are required to adhere to all work rules, procedures, and policies established by the hotel, including, but not limited to, those contained in the employee handbook.

Education and Experience

Previous hotel experience.

Skills and Abilities

Good communication and interpersonal skills.

Ability to maintain control and composure in difficult situations and exhibit good judgment.

Benefits and Perks

Donohoe Hospitality Services is pleased to offer employees a comprehensive Benefits Package that includes health, dental, and vision insurance, leaves of absences, retirement plans, paid time off, hotel room discounts. and MORE! Through this selection of benefits and perks, we strive to provide employees with options that will enhance their quality of life in and out of work.

minimum 32 hours / week to qualify

We also offer daily pay access where you can receive your earnings on the same day you work, empowering you to manage your finances easily and confidently.

If you're ready to bring your energy and skills to a team dedicated to delivering exceptional guest experiences, we want to hear from you! Apply today and be a key player in creating memorable moments for our guests.

Compensation

17.00 - $18.00 per hour

Salary : $17 - $18

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