What are the responsibilities and job description for the Business Development Coordinator position at Donohoo Chevrolet?
Company Overview
Donohoo Chevrolet, located in Fort Payne, AL, is seeking a highly motivated, well organized, outgoing individual with a strong work ethic to fill our Business Development Coordinator position. Individual must enjoy working with people and thrive in a fast-paced work environment. Experience in customer service is desired.
Summary
As a Business Development Coordinator at Donohoo Chevrolet, you will play a pivotal role in driving growth and enhancing customer relationships. This position is essential for our mission to deliver outstanding service while expanding our market presence and fostering long-term partnerships.
Responsibilities
- Business Development Coordinator - Essential Duties
- * Answer incoming phone calls and internet chats.
- Delegate incoming calls to the right department.
- Claim leads and make initial contact with customers.
- Contact, and assist, customers assigned to employees who are off each day.
- Provide information requested about the vehicle(s) customer is interested in.
- Perform visual inspections of vehicles for out-of-state customers.
- Reviewing and demonstrating vehicle features with customers post-sale.
- Downloads and follows up on all dealership manifest and opportunities lists.
- Answers all inbound profit center calls – sales, service, parts and body shop.
- Makes outbound prospecting calls inviting prospects to the dealership.
- Make CSI follow-up calls.
- Contacts all no-shows to reschedule missed appointments.
- Advises customers on special-order parts status, appointment reminders, and recall campaigns.
- Works on service drive contacting customers for test drive opportunities.
- Other tasks as assigned.
Qualifications
- Proven experience in business development or sales within the automotive industry is preferred.
- Strong understanding of customer relationship management principles and practices.
- Demonstrated ability in strategic planning and execution of business initiatives.
- Excellent negotiation skills with a track record of closing deals successfully.
- Familiarity with Salesforce or similar CRM software is beneficial but not required.
- Ability to analyze market trends and adapt strategies accordingly.
- Strong project management skills with attention to detail and follow-through.
Job Type: Full-time
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience:
- Business development: 1 year (Preferred)
- Sales: 1 year (Preferred)
Ability to Commute:
- Fort Payne, AL 35967 (Preferred)
Ability to Relocate:
- Fort Payne, AL 35967: Relocate before starting work (Preferred)
Willingness to travel:
- 25% (Preferred)
Work Location: In person