What are the responsibilities and job description for the Donor Support Coordinator I position at Donor Network of AZ?
About the Team :
We are looking for dedicatedindividuals, excited to be a part of our culture! Donor Network of Arizona'smission is to make the most of life through the gift of organ and tissuedonation. We challenge ourselves and others every day to realize Arizona's potentialto save and improve lives. Every employee at Donor Network of Arizona isresponsible for embracing the organizational culture by upholding the DonorNetwork of Arizona's core values of Positive Energy, Passion, and Eagerness.
We Offer :
Competitive Salary ($24.10- $27.72)
Night, evening, and weekend shift differentialfrom $2.24-$6.25 per hour.
Organizational Incentive Program Annually, up to10% (7% at target)
Medical, Dental & VisionInsurance
Paid Life Insurance and LTDInsurance Voluntary Life Insurance options
403b employer match and profitsharing
Tuition Assistance Program
Employee Assistance Program
Employee Wellness Program
Tobacco Free Workplace
About the Donor Support Coordinator I :
This is a 24 / 7 operation with 12 hour shifts.
- Must be flexible & available for Day or Night shifts
The Donor Support Coordinator screens patient medical and social history withnurses, family members, administrative personnel, and technicians;donor case management, customer service, adherence to policy, bulletins, andadvisories; document accurately, thoroughly, timely, and professionallyaccording to department procedures; coordinates and dispatches technicianteams; Obtains andverifiesthe legal consent. Communicates and guides next of kin family members providinginformation about the gift of donation immediately after the loss of a lovedone. Challenging workbut incredibly fulfilling for an individual seeking purpose-driven and lifechanging work for themselves and for the families they meet.
Extensive training, coaching and development leading to competencycertification as required to perform job duties.
Must be able to retain and recall knowledge, leverageexperience and training to obtain and accurately document a vast array ofmedical and socialhistoryfor the purposes of transplantation.
Requirements :
Donor Network of Arizona is seeking an emotionally strong, genuine,compassionate, intuitive and mission driven individual to medical screenpatients with hospital staff, medical examiners, nurses, and organ recoverycoordinators, evaluating lifesaving transplant donation suitability.
This Donor Support Coordinator must possess a strong desire to help others andbe comfortable frequently working with families over the phone at their mostdevastating time of loss. Our ideal candidate is someone who thrives in workingas part of a team of professionals dedicated to on-goinglearning with one another in a collaborative style.Challenging work but incredibly fulfilling for an individual seekingpurpose-driven and life changing work for themselves and for the families theymeet. Because of thenature of the work, thispersonmust have proven experience in managing and resolving conflicts in a positiveway. You must possess excellent communication and relationship-building skills. Working knowledge of various cultures and their beliefs, as well as experiencewith diverse populations.
Bachelor's Degree or higherpreferred,or equivalent experience
Excellent verbal and written communication skills
Basic computer literacy with a minimum typing speed of 25 wpm
Definitive Team Player
Ability to connect with families in a meaningful way
Scribe experience a plus.
Donor Network of Arizona is a drug-free workplace.
Salary : $2 - $6
