At Door Controls USA, we are always on the lookout for passionate individuals who thrive in dynamic environments. We seek team members who are dedicated to excellence & innovation in the automatic & manual door industry. Ideal candidates should bring a blend of technical skills, customer-focused attitudes, & a willingness to learn & grow with us. Whether you"re an experienced professional or just starting out, we offer opportunities to build a rewarding career within a supportive & inclusive workplace. Join us in delivering high-quality solutions & services to our customers nationwide.
Benefits Package Offered for full-time employees :
- Medical
- Dental
- Vision
- Accidental Insurance
- Critical Illness
- Supplemental Life Insurance
- Short Term Disability
- Long Term Disability
- 401k Company Match
- Legal Shield
The Sales Administrative Assistant Supervisor oversees the administrative support team within the sales department to ensure accurate reporting, timely follow-up and current / accurate customer records. This role involves supervising staff, optimizing processes, and providing high-level support to the sales team to achieve organizational goals.
Key Responsibilities
Supervisory Duties
Lead, train, and mentor a team of administrative assistants to deliver exceptional support to the sales team.Assign tasks, set performance goals, and conduct regular performance evaluations.Identify, Develop and implement standardized procedures and processes to improve efficiency and accuracy.Provide guidance to resolve challenges and ensure compliance with company policies.Oversee data entry in Business Central and D365, to ensure accuracy and completeness.Administrative Support
Assist in follow up coordination using CRM (D365) and Outlook for sales team.Oversee and assist in the entering, updating and correcting of customer information in Business Central.Ensure accurate and timely entry and maintenance of sales data in D365.Setup new customer accounts.Perform detailed research on customer accounts as needed.Assist Sales Team with customer issues and support.Manage consignment account inventory and replenishment orders and billing.Manage Customer Satisfaction Log.Send out monthly customer reports.Weekly status updates to VP of Sales and Marketing.Coordination and Communication
At times, serve as the liaison between sales and other internal departments to help provided requested information by either the sales representative and / or the customer.Monitor and manage administrative workflows to ensure deadlines are consistently met.Respond to inquiries from clients and internal team members with professionalism and efficiency.Qualifications
Required Experience : Minimum of 3 years in an administrative support and / or customer service role.Preferred Experience : Supervisory experience.Skills :Strong organizational and multitasking abilities.
Proficiency in CRM software (D365), Microsoft Dynamics, and data analysis tools.Excellent written and verbal communication skills.High level of attention to detail and problem-solving skills.Key Attributes for Success
Customer-focused mindset with a commitment to excellence.Ability to motivate and foster collaboration within the team.Adaptability to dynamic environments and changing priorities.Analytical thinking to identify solutions and improve processes.PI258915498
