Wellness Services Coordinator - Fish Creek, WI

The Program Coordinator contributes to the success of the Y by developing and delivering quality youth and healthy living programming. Primary responsibilities include managing programs and staff, enhancing the participant experience, and supporting efforts to drive membership and program growth and participation. The Program Coordinator will serve as a lead instructor in a number of classes and summer camp.

A successful coordinator will have experience working with all ages, supervising staff, managing budgets, and developing programs. Personal skills such as relationship building, communication, motivation, discipline and cooperation, along with leadership and management of a diverse group of people, is essential.

POSITION SUMMARY:

Under the direction of the Youth and Healthy Living Director and in accordance with the policies of the Door County YMCA, the Youth and Healthy Living Coordinator will develop and deliver youth and wellness programs and services that help participants achieve healthier body, mind, and spirit. Key elements of this position include designing, delivering, and coordinating branch youth and healthy living programming, including various classes, LifeStyle Center services, Personal Training, ForeverWell, Community Closet, and Special Events. Other duties include LifeStyle Center orientations, cleanliness, and coordination of equipment maintenance. This position will work mostly under the healthy living umbrella, but will also support youth programming if and when needed. Serving on the management team of this smaller branch will include providing support for all facets of daily operations, including facility cleanliness, member service and Welcome Center support, conflict resolution, and anything else deemed necessary to meet the overall goals and objectives. The responsibilities of this position require that the Coordinator work on-site.

ESSENTIAL FUNCTIONS:

1. Create a welcoming environment where members feel safe and supported, relationships are developed, and staff are friendly and knowledgeable. Be a positive sales person for the YMCA; communicate member benefits and program services to prospective participants. Share the Y story with everyone who enters our doors.

2. Be knowledgeable about all YMCA programs, policies and procedures to enforce and/or promote to members and guests. Dispense accurate and timely information regarding the YMCA. Connect members with programs and services that support their identified goals.

3. Under guidance of the Director, research, develop, implement, evaluate, and manage programs which incorporate community needs/wants. Develop and direct on and off-site programming consistent in quality and delivery, while meeting member and partner expectations.

4. Assist Director in managing staff and volunteers including substitutions, administrative duties, hiring, training, and/or mentoring.

5. Instruct participants and train instructors safely and effectively on strength and aerobic equipment in the Lifestyle Center and Free Weight Room. Assist participants with their programs by actively correcting form, speed of movement, and positioning. Circulate and greet participants so everyone feels welcome.

6. Manage the LifeStyle Center orientation process, ensuring that new members are acclimated to their membership and have made connections to feel supported in this process.

7. Model, implement and enforce cleaning and safety protocol in the workout centers, and overall facilities, to support member safety and elevate member satisfaction.

8. Coordinate and promote the Kane Center Community Closet.

9. Establish and enforce Best Practices across the organization.

10. Implement quarterly member engagement initiatives to motivate participants to new goals and increase participation in the wellness areas.

11. Understand and effectively use various software programs to support program and membership offerings, manage income and expenses, and track human resource utilization. Help other staff and members also utilize and access these programs.

12. Using Listen First skills, set, model, and exceed member service expectations (both internal and external).

13. Foster relationships with managing staff across the organization. When feasible, work to collaborate, communicate and understand procedures to support consistency and quality across the organization.

14. Support collaborative relationships with community organizations; promote the YMCA as a community partner. Develop and strengthen relationships to build program and membership awareness and increase referrals.

15. Assure own professional growth through reading, study, and conference attendance.

16. Exemplify, promote and incorporate Y mission and values in all aspects of job performance and relationships.

17. Adhere to, and be ready to implement applicable Risk Management and Personnel Procedures as identified in related handbooks. (Handbooks can be found on the Staff Resource Portal)

QUALIFICATIONS:

1. At least 18 years of age. Some college credit in area of Exercise Physiology or related field preferred. Staff shall have an understanding of physical education principles, as well as the ability to work with participants of all ages and abilities. Must demonstrate strong skills in working with and motivating people in a positive manner.

2. Excellent verbal and written communications skills, particularly the ability to read, analyze, write, and edit reports according to prescribed style/format and correspond with businesses and community members.

3. Ability to effectively present information and respond to questions.

4. Ability to meet deadlines, as well as the ability to collect data, establish facts and solve problems.

5. Ability to develop and use spreadsheets and standard business software systems.

6. Ability to develop and manage a multi-faceted budget.

7. Obtain CPR/AED for Professional Rescuers and First Aid Certificates within 90 days of hire; keep current.

8. Complete Child Abuse Prevention Training through the onboarding process/annually thereafter.

9. Complete New Employee Orientation within 30 days of your hire date.

10. Adhere to the Best Practices designated per position which can be found on the Staff Resource Portal.

11. Additional position specific trainings: Orientation to Healthy Living at the Y, Foundations of Listen First, Principles of Member Health and Wellness, Foundations of Group Exercise at the Y (offered by ACE) and Foundations, Wellness Center at the Y, Group Exercise at the Y, Foundations of Strength and Conditioning at the Y, Silver Sneakers and others as deemed appropriate. Continuing education credits will be necessary on a continual basis to keep certifications current.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person

Salary : $18 - $20