About the Team

The DoorDash Enterprise Restaurants team is responsible for the strategic vision, acquisition, and development of the largest restaurant groups in North America.  Given the scale of our key partners, this role is a critical piece of DoorDash’s growth and success in every market in which we operate. As an Account Manager on the Enterprise team, you will deliver and support a strategic growth and operational game plan for our top partners as well as work cross functionally with marketing, analytics, business development and product to drive our business forward.

About the Role

As an Account Manager, you will help develop growth plans and spearhead the day to day execution for a portfolio of brands. The role will involve a blend of data analysis, operational insights, and relationship management and execute a number of strategic growth, profitability, and customer experience workstreams, in close partnership with some of our largest Enterprise partners. You will report into our Senior Manager of Enterprise Account Management on our US Enterprise Restaurants team. This person will be required to live in the Greater Atlanta metro area and travel to partner locations in and out of Atlanta as needed.

You’re excited about this opportunity because you will…

•  Strategize Vision:
• Engage partners in growth strategy conversations (i.e., adding more stores to DoorDash, increasing same-store sales, growing net profitability, etc)
• Strategically introduce and execute on new DoorDash product opportunities to broaden partnership depth and increase partner revenue streams (i.e., white-label fulfillment)
• Execute co-marketing campaigns with partners to promote the DoorDash partnership, drive sales, and increase customer awareness 
• Relationship Management:
• Develop & foster partner relationships with C-suite as well as strategy, marketing, and operations leads to provide a best-in-class partnership
• Conduct Business Reviews with partners to deepen relationship, review performance, and develop forward-looking strategies
• Determine the needs and wants of merchants, prioritize them by impact on the business, and work to co-create solutions
• Operational Excellence:  
• Serve at the primary point of contact for all issues and be accountable for their resolution
• Drive forward operational improvement with your partners to ensure that together we are delivering the best experience for DoorDash customers
• Leverage playbooks, tools and internal resources to ensure merchants receive a high quality experience on DoorDash, working to resolve any roadblocks and achieve operational efficiency
• Work cross-functionally with our Product, Operations, Marketing and Sales teams to ensure merchants have the best possible experience when using DoorDash’s services. This influences the overall product roadmap, making us better each day 

We’re excited about you because…

• You love working directly with clients; you create and maintain long-term relationships
• You are a problem solver at core, with a strong bias for action
• You are passionate about using analytics to build insights around problems and opportunities
• You like rolling up your sleeves as much as you like the big picture
• You’re comfortable with a fast pace and several moving parts; we move quick and are defining an entire industry
• You know how to take very broad challenges or opportunities and turn them into actionable projects with clear milestones and goals, with minimal guidance

Qualifications

• 4-6 years of experience in consulting, client success, account management, or sales
• Proven success working in cross-functional teams (e.g., with product, marketing, and operations) to build creative solutions
• Expert communication and interpersonal skills
• Bachelor’s degree required

Nice To Haves

• High growth or early-stage startup experience
• Experience with marketplaces, operations, logistics or unit economics
• Proficiency in one or more analytics & visualization tools  (e.g., Chartio, Excel)
• Knowledge of CRM software (e.g., Salesforce)

Applications for this position are accepted at an ongoing basis

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey