About the Team

We believe the only way to predict the future is to build it. Creating solutions to lead our company and our industry is what we do -- on every project, every day. We're not afraid to dig in and uncover the truth, even if it's scary or inconvenient. We have a Bias for Action and Operate at the Lowest Level of Detail. In Fraud Operations, we are constantly looking for ways to minimize and prevent fraudulent activity on the platform. Through continuous improvement and operational excellence, our Fraud Strategy and Operations team protects the business and our customers from bad actors.

About the Role

The Fraud team is looking for a Fraud Insights Operations Analyst. In the role you will be a highly skilled investigator with a primary focus on resolving a wide range of potential fraud issues. With three main goals in mind - quality decision-making to prevent fraud costs, proactively identifying and resolving loopholes in fraud protection processes, and identifying and escalating potential new ways of fraud occurrences on the platform. They also play a crucial role in identifying trends that require further investigation or process improvements. Most importantly, you will help promote the delicate balance between providing our users with the best experience possible and eliminating bad actors on the DoorDash platform.

At DoorDash, we believe in fostering a culture of meaningful connection, collaboration, and professional growth through in-office interactions. This position requires an in-office presence at the DoorDash corporate office in Tempe twice a month and the employee must live within a commutable distance of 50 miles from the office. In-office days are determined by the business and can change based on business needs. 

This role will be assigned a schedule that may include evenings, weekends, and holidays. These schedules will be adjusted periodically to meet the needs of our business.

You’re excited about this opportunity because you will…

• Investigation: Conduct detailed investigations on flagged transactions or accounts to determine if fraud has occurred. This may involve reviewing account histories, transaction logs, and communication records.
• Risk Assessment: Assess the level of risk associated with identified fraudulent activities and take appropriate actions to mitigate potential losses.
• Fraud Prevention: Develop and implement fraud prevention strategies, policies, and procedures to minimize the occurrence of fraudulent activities.
• Data Analysis: Analyze data and perform statistical analysis to identify patterns, trends, and anomalies that may indicate fraudulent behavior.
• Reporting: Prepare comprehensive reports on fraud trends, incidents, and mitigation strategies to be presented to management and stakeholders.
• Collaboration: Collaborate with cross-functional teams, including risk management, legal, and compliance, to share insights and coordinate fraud prevention efforts.
• Training and Awareness: Conduct training sessions and awareness programs to educate employees about fraud risks, prevention techniques, and reporting procedures.
• Technology Utilization: Utilize fraud detection tools, software, and systems to enhance fraud monitoring and prevention capabilities.

We’re excited about you because…

• 3 years experience in fraud, finance, or other professional operational roles
• Experience managing multiple, concurrent work streams, with an emphasis for details
• Google suite intermediate proficiency (sheets, docs, gmail)
• You have experience with project management tools such as Jira, Asana, and Confluence 
• Adept technical ability. You are comfortable navigating multiple screens, using multiple systems, and creating your own shortcuts
• Prior use of data analysis, in an operations setting
• You’re collaborative and will quickly develop productive relationships within your team and internal stakeholders 
• You’re action-oriented, never letting great be the enemy of the good; you stay oriented to the goal you’re trying to achieve and act with urgency to achieve it, as time management skills is a must
• Experience with providing coaching and feedback on topics, pull data and conduct analysis for others to leverage  
• You have strong problem-solving and analytical skills. You find the right balance of data and common sense to problem solve, and think creatively when we have incomplete information.