About the Team

The Fraud Insights Operations Analyst within the DoorDash Integrity department stands at the forefront of ensuring the security and integrity of our platform. As a member of this team, you'll play a pivotal role in proactively identifying and thwarting potential instances of fraud. Central to our fraud prevention strategy is the belief that taking proactive measures is key to shaping the future, rather than merely anticipating it. With each project we undertake, we strive to develop solutions that safeguard our company. Approaching every investigation with unwavering determination, we fearlessly unearth truths, even when they may be uncomfortable or inconvenient. Our culture is rooted in continuous learning, fostering an environment where every team member is encouraged to grow and adapt.

About the Role

As a top-tier operator, the Fraud Insights Operations Analyst serves as the primary investigator within the team. They possess proficiency in various processes and extensive knowledge of fraud behaviors. Responsibilities entail conducting in-depth investigations into cases of Merchant fraud providing detailed findings to facilitate long-term fraud reduction efforts. Moreover, the role is instrumental in maintaining a delicate balance between optimizing the experience for our Merchants and combating fraudulent activities effectively. Reporting directly to the Fraud Operations Supervisor, the Analyst works closely with our S&O partners to fulfill project and analytic needs.

At DoorDash, we believe in fostering a culture of meaningful connection, collaboration, and professional growth through in-office interactions. This position requires an in-office presence at the DoorDash corporate office in Tempe and the employee must live within a commutable 50 miles from the office. In-office days are determined by the business and can change based on business needs. Connect with the recruiter to determine what the in-office requirement for this role is. This role will be assigned a schedule that may include evenings, weekends, and holidays. These schedules will be adjusted periodically to meet the needs of our business.

You’re excited about this opportunity because you will…

• Identify potential fraud where detection methods do not already exist, and develop processes and tools to mitigate new fraud.
• Conduct thorough case reviews to ensure safe and compliant trading practices on the site.
• Be responsible for conducting professional outbound calls to merchants.
• Utilize data analysis and mathematical skills to enhance the effectiveness of the fraud operations team.
• Identify and analyze fraud trends within the team, presenting insights and recommendations for improved outcomes and compliance.
• Manage escalations as directed by leadership.

We’re excited about you because you have strong skills in…

Investigation: Conduct detailed investigations on flagged transactions or accounts to determine if fraud has occurred. This may involve reviewing account histories, transaction logs, and communication records.

Fraud Prevention: Develop and implement fraud prevention strategies, policies, and procedures to minimize the occurrence of fraudulent activities.

Data Analysis: Analyze data and perform statistical analysis to identify patterns, trends, and anomalies that may indicate fraudulent behavior.

Reporting: Prepare comprehensive reports on fraud trends, incidents, and mitigation strategies to be presented to management and stakeholders.

Training and Awareness: Conduct training sessions and awareness programs to educate employees about fraud risks, prevention techniques, and reporting procedures.

What you bring to the table…

• You have 2 years of experience in fraud, finance, or other professional operational roles.
• You have strong analytical and problem-solving skills with the ability to identify patterns and anomalies.
• You have advanced Google sheet/ Excel skills, and familiarity with data analysis and statistical techniques.
• You have knowledge of fraud prevention strategies, techniques, and tools.
• You have proficiency in using fraud detection software and systems.
• You have the ability to collaborate effectively with cross-functional teams.
• You are proficient in making professional and courteous outbound calls.
• You have knowledge of relevant laws, regulations, and industry standards related to fraud prevention.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey