About the Team

The Trust & Safety team builds innovative technology that safeguards the integrity of the DoorDash platform, ensuring it remains the safest and most reliable platform for our customers, merchants, and Dashers. As DoorDash continues to grow, our team plays a key role in setting the standard for trust and safety, not just within our marketplace, but across the industry.

About the Role

We are setting the standard for trust and safety in the marketplace. As a Product Lead on the Trust & Safety team at DoorDash, you will lead the development of both front-end user experiences and back-end data systems, leveraging AI and ML technologies to protect and enhance the safety of our users. You’ll ensure that DoorDash delivers a seamless and secure experience for customers, merchants, and Dashers while complying with the regulatory landscape across the U.S. and international markets we operate in.

In this role, you'll identify high-impact opportunities to elevate our trust and safety features, using data insights, user research, and design thinking. You will come up with the product vision, strategy, and roadmap, and work closely with a dedicated team of engineers, data scientists, operators, and designers to push the boundaries of the user experience and turn your vision into a reality for the DoorDash platform.

You’re excited about this opportunity because you will…

• Directly influence the trust and safety of our platform, ensuring that customers, merchants, and dashers can confidently engage with DoorDash.
• Join a rapidly growing organization where your ideas can drive innovative trust and safety solutions and shape our trust and safety strategy from the ground up.
• Collaborate with teams across the DoorDash ecosystem giving you a holistic view of the business.

We’re excited about you because…

• You have 5 years of Product Management Industry Experience 
• You have 5 years of Trust and Safety Experience
• You have proven abilities in driving product strategy, vision, and roadmap alignment 
• You’re an execution power-house 
• You have experience presenting business reviews to senior executives
• You have empathy for the users you build for
• You are passionate about DoorDash and the problems we are solving for

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey