About the Team

DoorDash’s Dasher Trust team is looking for an experienced Strategy & Operations Senior Associate to oversee our work in the Identity and Authenticity space. The Dasher Trust team’s work on Identity is critical to ensure that every delivery on DoorDash is a safe one. This is an exciting opportunity for a candidate with a proven track record of performance to oversee our strategy in this critical area.

About the Role

As a Senior Associate on DoorDash’s Identity and Authenticity efforts, you will be responsible for deep analyses and end-to-end implementation laddering up into critical large-scale initiatives supporting the Trust team’s objectives. You will partner with internal cross-functional teams, including Product, Operations, Marketing, Policy, and Legal, to launch initiatives from 0→1.

You will report to our Senior Manager of Trust and Safety. 

You’re excited about this opportunity because you will…

• Utilize and analyze complex data to make strategic recommendations on what products & solutions we should build to achieve our Trust team goals
• Collaborate cross-functionally across the Safety S&O team, Marketing, Product, Engineering, Support, Legal, Policy, and others to drive key strategic projects
• Gain an understanding of our different vendors to drive trust and authenticity on the platform, and work closely with them to find optimizations and improvements across the shared workflows and processes
• Track progress against goals, highlight tradeoffs and prioritization for initiatives across the team, and communicate out results to Integrity leadership
• Be a nimble and quick problem-solver who isn’t afraid to jump into an ambiguous problem that arises and can find an approach to solve - we are operating in a dynamic space, so we’re looking for people excited about the challenge of new and unexpected areas to deep dive!

We’re excited about you because…

• 3 years focused on Strategy & Operations or experience executing in a fast-paced environment 
• You have experience with SQL in being able to interpret data into high-level insights
• You have the ability to scope solutions from ambiguous requirements
• You have experience working with product and engineering teams to implement change and drive results
• You have experience working with management and executive leadership teams
• Bachelor degree required
• Knowledge of the product we offer and passion for DoorDash’s mission

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