What are the responsibilities and job description for the Senior Product Design Manager, Merchant Experience position at DoorDash?
About the Team
At the heart of DoorDash, the Merchant Experience team crafts the tools and services that empower merchants to thrive. Our mission is to be an indispensable partner, helping merchants—from local favorites to global brands—succeed on DoorDash. Whether it's streamlining in-store operations or delivering powerful solutions for business management, we aim to redefine what’s possible for merchants everywhere.
About the Role
We’re seeking an exceptional leader to elevate the Merchant Experience at DoorDash. In this pivotal role, you’ll take ownership of the core merchant experience, leading the design of intuitive solutions that span in-store operations, back-office performance analytics, financial reconciliation, and issue resolution. As a strategic leader, you will work with cross-functional partners to drive the product strategy and deliver an intuitive and cohesive experience for our merchants. As a team leader, you’ll manage a team of talented product designers and build a world-class design culture everyone wants to be a part of.
You'll report to the Head of Merchant Design. We expect this role to be hybrid, working 1-2 days weekly from one of our Design hubs San Francisco, Seattle, and New York City.
You’re excited about this opportunity because you will…
- Partner with cross-functional teams like Product, Engineering, Analytics, and Operations to define the vision and strategy for our Merchant Experience products.
- Actively practice and evangelize customer-centric thinking throughout the entire org. Your mission is to improve the livelihood of DoorDash merchants every day.
- Partner with the design leadership team to build a holistic design strategy for the 3-sided marketplace ecosystem.
- Align the team’s priorities and deliverables to our overarching strategy and goals.
- Manage, develop, and hire a team of talented product designers.
- Coach and mentor designers on both soft and hard skills and help them develop and achieve career goals.
- Build a culture that elevates the team, in terms of both performance and morale.
- Establish an operating model that increases the team’s effectiveness.
We’re excited about you because…
Compensation
The successful candidate's starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future.
In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.
DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package for all regular employees that includes a 401(k) plan with an employer match, paid time off, paid parental leave, wellness benefits, and several paid holidays.
To learn more about our benefits, visit our careers page.
The base pay for this position ranges from our lowest geographical market up to our highest geographical market within the United States.
208,800 — $307,000 USD
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Statement of Non-Discrimination : In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on : race, color, ancestry, national origin, religion, age, gender, marital / domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status.
If you need any accommodations, please inform your recruiting contact upon initial connection.
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Salary : $307,000
