What are the responsibilities and job description for the Senior Manager Sales Operations position at DoorLoop?
About Our Mission
At DoorLoop, our mission is to help property managers and owners make more money, get organized, and grow with our easy-to-use, secure, and reliable all-in-one property management software.
We pride ourselves on being a People First company, certified as a Great Place to Work and ranked #13 in Forbes' list of top companies.
Job Requirements
We are seeking a Director of SDR Team who will be responsible for building and leading a high-performing team of SDRs, focusing on both inbound and outbound efforts.
This role requires a leader skilled in sales operations, processes, coaching, enablement, and culture development.
Key Responsibilities
- Recruit, hire, and onboard top SDR talent to build a high-volume, high-velocity team.
- Establish the SDR structure, roles, KPIs, and performance metrics from the ground up.
- Develop a robust SDR training program for outbound prospecting, lead qualification, and CRM usage.
- Sales Process & Operations: Define, implement, and continuously refine the SDR playbook for inbound and outbound prospecting.
- Develop and maintain a scalable lead qualification process to align with sales and marketing.
- Ensure the team is leveraging sales technology (e.g., Salesforce, Outreach, LinkedIn Sales Navigator) to improve productivity and track progress.
- Analyze data and KPIs to drive performance improvements and optimize the SDR process.
- Coaching & Development: Provide ongoing coaching, mentoring, and feedback to develop the team's skills in prospecting, cold calling, objection handling, and lead qualification.
- Implement regular 1:1s, team meetings, and role-play sessions to foster a culture of learning and continuous improvement.
- Partner with the Sales Enablement team to ensure that SDRs have the training, tools, and support needed to succeed.
- Culture & Leadership: Build a strong team culture focused on performance, accountability, and collaboration.
- Foster a positive and competitive environment where SDRs are motivated to exceed targets and grow in their roles.
- Recognize and reward top performers, creating a clear path for career progression within the SDR and broader sales team.
- Alignment with Marketing & Sales: Work closely with Marketing to ensure strong alignment on messaging, targeting, and lead generation strategies.
- Partner with Sales to ensure smooth lead handoff, feedback loops, and continuous communication.
- Drive alignment between SDR, sales, and marketing teams to optimize campaign performance and maximize the pipeline.
