Emergency Housing Care Coordinator

JOB TITLE: Emergency Housing Care Coordinator (Case Management)

SCOPE: Full-Time/Non-Exempt

SUPERVISION: This position is supervised by the Director of Emergency Housing

JOB DESCRIPTION

The Emergency Housing Care Coordinator position is a Housing First model that provides an array of emergency and transitional flexible housing options with person-centered, holistic care to help clients navigate their journey toward independence. The EH Care Coordinator serves as the main contact with the clients participating in the EH program. It is expected that the EH Care Coordinator assist in the promotion of DOORWAYS Maxims and ideals while providing case management and coordinating the resources and support that clients need to become self-sufficient and achieve housing stability. The Emergency Housing Care Coordinator works with clients to develop housing stability plans and coordinate a client support team of internal and external partners to help the client address and remove barriers to housing and help them procure and maintain stable housing.

MAJOR PROGRAM DUTIES AND RESPONSIBILITIES

• Conduct intake/assessment/orientation for clients entering the EH program
• Ensure that chart records, assessments, care plans, case notes and all other applicable documentation is gathered and documented in a timely manner as directed. Utilize SCOUT/Service Point/Case Worthy databases as the main systems of collecting and recording services rendered.
• Assist clients in procuring applicable resources, benefits and entitlements as appropriate.
• Conduct inspections of emergency housing sites and permanent housing sites as required.
• Coordinate and facilitate a support team for each assigned client to include Ryan White Case Manager and other internal and external supports as appropriate to create and maintain a client-centered housing stability care plan.
• Assist clients in procuring permanent housing in the community as appropriate.
• Interface as appropriate with local CoC Coordinated Entry processes.
• Actively engage clients utilizing housing first principles with a trauma-informed approach.
• Assist in obtaining resources from community social, health and welfare agencies and making referrals to community supports to meet the needs of each client.
• Build working relationships with landlords in the community, homeless services providers, health organizations, behavioral health service providers and other related facilities and organizations.
• Complete other duties as assigned.

EDUCATION, KNOWLEDGE, SKILLS & ABILITIES

• A Bachelor’s Degree Social Work or related area highly preferred
• A broad understanding of HIV/AIDS, mental health disorders, substance use disorders and homelessness preferred
• Knowledge of De-escalation techniques, Motivational Interviewing, Housing First Principles, Trauma-Informed Care and Harm Reduction a plus
• Experience with shelter and housing services, mental health services and substance use disorder services in the community a plus
• Understanding and experience utilizing client tracking software
• Must be able to work with persons with varying degrees of need, who are in crisis
• Must be able to work independently within a team environment
• Must be able to multi-task in a fast paced, high-energy work environment
• Must have proficient knowledge of Microsoft Office software, especially Word, Excel and Outlook
• Must have excellent writing and communication skills
• Must have reliable transportation and willingness to work with program participants on multiple housing sites

PHYSICAL REQUIREMENTS

The Emergency Housing Care Coordinator will conduct a large part of the work sitting and/or standing at a computer and must be able to spend extended periods of time typing and reading at a computer. The position may require lifting, pulling, and/or pushing items in excess of 15 pounds.

WORKING CONDITIONS

Works in a climate-controlled and well-lighted environment with a smoke-free policy. Works in an office and throughout the building daily. Periodically works off site meeting with clients in the community, conducting housing searches or inspections, or attending community meetings.

Job Type: Full-time

Pay: $18.00 - $23.00 per hour

Benefits:

• Dental insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Ability to Commute:

• St. Louis, MO 63106 (Required)

Ability to Relocate:

• St. Louis, MO 63106: Relocate before starting work (Required)

Work Location: In person

Salary : $18 - $23