Tier I Support Specialist - Eagan, MN

Job Description

Are you ready to kickstart your career at one of the fastest-growing tech-driven marketing companies in the Twin Cities?

Do you enjoy solving problems, supporting clients, and making a real impact?

Are you looking for a fun, fast-paced work environment where your contributions matter?

DOPE Marketing is excited to announce we’re hiring Tier I Support Specialists to join our growing team in the Twin Cities. This role offers the opportunity to work closely with clients across the country, helping them succeed with our cutting-edge direct mail marketing platform.

If you’re someone who thrives on providing excellent service and working with the latest technology, this could be the perfect opportunity for you!

Who is DOPE Marketing?

DOPE Marketing is a direct mail automation company that allows businesses to send postcards, handwritten notes and cookies with no minimum order. Over the past year, we have helped over 1000 customers add direct mail to their multi touch marketing tool belt.

For years, direct mail has been approached the wrong way. In the past, companies have had to spend 10’s of thousands of dollars to send mail campaigns that “kind of” worked. DOPE Marketing allows businesses to send automated mail from their CRM with no minimum order, based on triggers like: Estimate approved, Job scheduled, Work completed or Invoice paid.

Our team is based in Eagan, MN. We work incredibly hard for our customers, and believe deeply in our platform’s value. We're a high energy, high growth team and we love to win.

Tier I Support Specialist Role

The Support Specialist plays a critical role in our Customer Success Department, ensuring client accounts are running smoothly, resolving issues promptly, and creating a positive experience for every customer. In this role, you’ll be the first point of contact for client questions, troubleshooting, and process guidance while collaborating with the internal team to keep campaigns on track.

In the Support Specialist role, you will;

• Act as the first point of contact for client inquiries via email, phone, and chat, ensuring prompt and professional responses.
• Identify and troubleshoot technical issues, working with clients and internal teams to resolve them effectively.
• Provide guidance and support to clients in using software, tools, and services.
• Document customer interactions and resolutions in the CRM system to maintain accurate records.
• Collaborate with internal teams to escalate and resolve client issues when necessary.
• Monitor and ensure the timely completion of client requests and tasks.
• Contribute to improving processes by identifying opportunities for enhanced service delivery.

Experience/Requirements/Qualifications:

This is an entry-level or junior position prefect for recent college grads, professionals looking for a new career or applicants looking to be a part of a fast paced start-up environment

Experience and/or training with Communications, Marketing, SaaS and/or Hubspot/Salesforce is a huge plus.

If you do not have the experience, but have shown skills to do the job, training will be provided to ensure your success in this position.

If you’re right for this role, you have

• Communication skills
• Multitasking skills
• Strong inquisitive skills
• Excellent time management and prioritization capabilities
• Ability to direct work with a focus on action
• Experience managing a large number of customers
• Experience in home service or local business; hundreds of our clients own local businesses. The more familiar you are already with communicating with local businesses or B2B, the better.
• Relevant industry experience in online retail, social commerce and/or inventory management is a plus

Other ideals that we’re looking for:

• Old school work ethics - We love team members that know how to get things done.
• Drive for excellence
• Technically capable - we are on computers, phones and using tech all day every day.
• Working in a CRM. We use HubSpot at DOPE.
• Excellent organizational skills, attention to detail, and ability to prioritize.
• Self-motivated and able to work autonomously to set and achieve targeted goals.
• DOPE humans that want to be a part of building an amazing company

About Us

DOPE Marketing is a fast-growing startup that is making real revenue by making it easy for companies to use direct mail to help gain new business and improve relationships with past clients.

We pride ourselves on strong communication. You will go through 2 weeks of onboarding and training to show you exactly what our clients need to support their new accounts and set up their automations. You will be trained on Hubspot, Zapier, Monday.com, Slack, and the Google Suite.

Training and Expectations for this role

DOPE Marketing prides itself on communication. You will go through 2 weeks of onboarding and training to get you acclimated with the Print products we offer, DOPE 2.0 software, HubSpot and the other internal systems used at DOPE.

Our tech stack includes; HubSpot, Monday.com, Slack, and the Google Suite.

Prior to Applying

Make sure to check out our website at www.DOPEMarketing.com for more information on our company, the DOPE360 software, and everything else DOPE Marketing has to offer.

Summary

This is an amazing opportunity to get in on the ground floor of one of the fastest growing software companies in the Twin Cities. This position has no ceiling for growth potential in multiple departments at DOPE Marketing.

The Support Specialist role in the onboarding team is an essential role at DOPE Marketing. If you’re looking to join a fun, fast paced team, make some real money and have a fun and exciting work environment, you found the right position at DOPE Marketing.

Please don’t hesitate to reach out with any questions about the position prior to applying

Job Type: Full-time

Salary: $40,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 9am to 5pm weekdays
• Possible weekends as needed

Experience:

• CRM software: 1 year (Preferred)
• B2B: 1 year (Preferred)

Ability to Relocate:

• Saint Paul, MN 55121: Relocate before starting work (Required)

Work Location: In person