What are the responsibilities and job description for the Counter Sales/Service Coordinator position at DORSEY TIRE?
Job Title: Counter Sales/Service Coordinator
Location: Dorsey Tire Company – Summerville, SC
Position Overview:
Dorsey Tire Company is seeking a motivated and customer-focused Counter Sales/Service Coordinator to join our team at our Summerville, SC location. This role is essential to ensuring exceptional service for our commercial vehicle customers. As the first point of contact for many of our clients, you’ll provide expert consultation on tire and repair needs, schedule service calls, and facilitate sales. This is an hourly position with the opportunity to earn commission on sales.
Key Responsibilities:
- Customer Consultation:
- Greet customers and assist with inquiries related to tire sales and repair services for commercial vehicles.
- Assess customer needs and recommend appropriate products and services.
- Provide clear and detailed explanations of services, pricing, and timelines.
- Sales and Commission:
- Proactively sell tires, accessories, and repair services to meet customer needs.
- Process sales transactions accurately while maintaining a focus on delivering value to customers.
- Maximize sales opportunities to earn commission while ensuring customer satisfaction.
- Service Coordination:
- Handle incoming service calls in a fast-paced environment, responding promptly and professionally.
- Schedule and prioritize service appointments based on customer needs and shop capacity.
- Coordinate with technicians and service teams to ensure timely completion of work.
- Administrative Duties:
- Maintain accurate records of customer interactions, sales, and service appointments.
- Handle invoicing, payment processing, and other related tasks efficiently.
- Manage inventory and coordinate with the warehouse to ensure product availability.
Qualifications:
- Experience:
- Previous experience in a customer service, sales, or service coordinator role preferred.
- Knowledge of commercial vehicle tires and repair services is highly desirable.
- Skills:
- Strong communication and interpersonal skills with the ability to build rapport with customers.
- Organizational skills to manage multiple tasks in a fast-paced environment.
- Sales acumen and a results-oriented mindset to achieve and exceed sales targets.
- Requirements:
- Ability to handle high-pressure situations with professionalism and efficiency.
- Familiarity with basic computer systems and sales software.
- A valid driver’s license may be required.
Compensation:
- Hourly pay plus commission on sales.
- Opportunity for career growth and development within a thriving company.
Why Join Dorsey Tire Company?
At Dorsey Tire Company, we pride ourselves on our commitment to customer service and employee satisfaction. You’ll have the chance to work in a dynamic, fast-paced environment, develop your skills, and contribute to the success of a trusted industry leader.
How to Apply:
If you’re ready to bring your customer service and sales expertise to a dynamic team, apply today! Submit your resume and cover letter detailing your relevant experience and why you’re the perfect fit for this role.
Dorsey Tire Company is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Type: Full-time
Pay: From $17.00 per hour
Expected hours: 40.00 – 45.00 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Overtime
Work Location: In person
Salary : $17
