What are the responsibilities and job description for the Host/Server position at Double happiness Chinese restaurant?
Job Overview
We are seeking a dynamic and enthusiastic Host/Server to join our team in delivering exceptional dining experiences. The ideal candidate will possess a passion for hospitality and a commitment to providing outstanding guest relations. As a Host/Server, you will be the first point of contact for our guests, ensuring they feel welcomed and valued while also managing their dining experience with efficiency and professionalism.
Responsibilities
- Greet and seat guests in a friendly and timely manner, ensuring an inviting atmosphere.
- Provide excellent customer service by addressing guest inquiries and needs promptly.
- Take food and beverage orders accurately using Aloha POS or similar systems.
- Communicate effectively with kitchen staff to ensure timely food delivery.
- Maintain cleanliness and organization of the dining area, including tables and service stations.
- Assist with managing reservations and walk-in guests to optimize seating arrangements.
- Handle guest complaints or concerns with professionalism and courtesy, striving for resolution.
- Collaborate with team members to ensure smooth restaurant operations.
Qualifications
- Previous experience in guest services or food service is preferred but not required.
- Strong customer service skills with a focus on guest relations.
- Excellent communication skills, both verbal and written.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- Familiarity with phone etiquette for handling reservations or inquiries is a plus.
- A positive attitude and willingness to learn about hospitality within the restaurant industry.
- Flexibility to work various shifts, including evenings and weekends.
Join our team today and be part of creating memorable dining experiences for our guests!
Job Type: Full-time
Pay: $13.00 - $35.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Shift:
- Day shift
- Evening shift
- Night shift
Ability to Commute:
- Wilmington, NC 28403 (Required)
Ability to Relocate:
- Wilmington, NC 28403: Relocate before starting work (Required)
Work Location: In person
Salary : $13 - $35