What are the responsibilities and job description for the Catering Sales Manager position at Doubletree Birmingham?
The Catering Sales Manager targets and coordinates catering sales efforts. The job involves initiation and development of quality leads to ensure growth of catering sales. The primary responsibility of the Catering Sales Manager is to develop existing business and solicit new catering business through catering lead generation and catering sales marketing.
Essential Functions
- Approach all encounters with guests and team members in a friendly, service-oriented manner.
- Maintain regular attendance in compliance with Peachtree Hospitality Management standards, as required by scheduling, which will vary according to the needs of the hotel.
- Maintain high standards of appearance and grooming, which include wearing a correct name tag when working.
- Always comply with Peachtree Hospitality Management standards and policies to encourage safe and efficient hotel operations.
- Responsible for booking, selling, planning and coordinating all special social events while assuring the highest level of customer service.
- Generate revenue, establish new accounts, monitor booking space, book repeat business while keeping quality consistently high, conduct catering sales presentations and catering sales calls.
- Communication with clients prior to events to initiate, negotiate, and close on contracts for all catered functions.
- Ensure that all information regarding a group is sent to the proper department on schedule to facilitate the proper handling of each group.
- Coordinate Catering support services (flowers, entertainment, decoration, A/V, etc.) to provide complete client satisfaction.
- Physically double-check all function arrangements against specifications of client. Correct where necessary.
- Be familiar with hotel layout and fluent in menus with pricing.
- Receive and respond to phone and walk-in inquiries.
- Keep inventory of supplies and requisition as necessary.
- Relay last minute changes/additions to BEO’s either in person or by phone to all departments effected.
- Be proficient with hotel’s Sales and Catering software system.
- Performs other duties as requested by management.
- Attend all training/meetings as required by management.
