What are the responsibilities and job description for the Front Desk Supervisor (PM Shift) position at DoubleTree by Hilton Asheville Downtown?

Job Description

About Us :

The DoubleTree by Hilton Asheville Downtown is in the heart of Asheville, within walking distance of shops, galleries, and restaurants. The Orange Peel and Rabbit Rabbit music venues, River Arts District, and Harrah’s Cherokee Center are less than a mile away. Guests can enjoy a locally inspired menu and mountain views at our rooftop bar, The Montford. The hotel is located at 199 Haywood Street, Asheville, NC 28801.

The Role :

As a Front Desk Supervisor , you will be at the heart of guest interactions, leading the front desk team to provide warm welcomes, seamless service, and memorable stays. Your leadership ensures that every guest receives top-notch service while also supporting and inspiring your team to shine.

What You'll Do :

Lead by example, setting the tone for exceptional guest service.
Assist with training, coaching, and supporting front desk team members.
Handle guest interactions with professionalism and a problem-solving mindset.
Oversee daily front desk operations, ensuring smooth check-ins, check-outs, and accurate billing.
Collaborate with other departments to fulfill guest requests and enhance the overall experience.
Resolve guest concerns with patience, creativity, and a positive approach.
Contribute to team meetings, sharing insights to continuously improve service.
Assist with scheduling, ensuring proper coverage while maintaining a positive work environment.

Your Skills and Style :

Previous hotel front desk experience preferred, with leadership or supervisory experience a plus.

Strong communication skills – you create a welcoming and professional environment.

Detail-oriented and organized, ensuring accuracy in reservations and billing.

Proficient with hotel reservation software and adaptable to technology.

Ability to handle high-pressure situations with grace and efficiency.

Flexible availability, including weekends and holidays. This shift requires PM / evening work.

High school diploma or equivalent required; hospitality education is a plus.

The Perks – What’s in it for You :

Competitive compensation that acknowledges your skills.

Comprehensive medical and dental benefits for full-time team members, available on the first day of employment.

Paid time off (PTO) and holiday pay to support work-life balance.

Shine bright with our Team Member Recognition Program.

Get involved through various company sponsored community service projects.

Incentive and bonus plans based on hotel and individual performance.

Opportunities for career growth and development

Access to special discounts on stays and dining to share with friends and family

Get to Know Us More :

The DoubleTree by Hilton Asheville Downtown is owned and managed by Parks Hospitality Group . We were voted a Best Place to Work in 2022 and 2023. Learn more about us by visiting our website : www.parkshotels.com .

Ready to Lead and Inspire?

Step into the role as a Front Desk Supervisor at the DoubleTree by Hilton Asheville Downtown . If you're ready to take the next step in your hospitality career and be a key leader in delivering unforgettable guest experiences, click “Apply” to submit a brief application.

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Front Desk Supervisor (PM Shift)

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