What are the responsibilities and job description for the Front Desk Supervisor position at Embassy Suites Asheville?
Job Description
Job Description
About Us :
Step into the future of hospitality and embark on a thrilling journey with us at the brand-new Embassy Suites by Hilton Asheville Downtown! This flagship hotel features a modern design, 188 spacious suites, amazing views of the Blue Ridge Mountains, over 7,500 square feet of meeting and event space and a 2,500 square foot rooftop restaurant and bar and is within walking distance of shops, restaurants, and entertainment venues. The hotel is located at 192 Haywood Street, Asheville, NC 28801.
The Role :
As a Front Desk Supervisor , you will be at the heart of guest interactions, leading the front desk team to provide warm welcomes, seamless service, and memorable stays. Your leadership ensures that every guest receives top-notch service while also supporting and inspiring your team to shine.
What You'll Do :
- Lead by example, setting the tone for exceptional guest service.
- Assist with training, coaching, and supporting front desk team members.
- Handle guest interactions with professionalism and a problem-solving mindset.
- Oversee daily front desk operations, ensuring smooth check-ins, check-outs, and accurate billing.
- Collaborate with other departments to fulfill guest requests and enhance the overall experience.
- Resolve guest concerns with patience, creativity, and a positive approach.
- Contribute to team meetings, sharing insights to continuously improve service.
- Assist with scheduling, ensuring proper coverage while maintaining a positive work environment.
Your Skills and Style :
The Perks – What’s in it for You :
Get to Know Us More :
The Embassy Suites by Hilton Asheville Downtown is owned and managed by Parks Hospitality Group . We were voted a Best Place to Work in 2022 and 2023. Learn more about us by visiting our website : www.parkshotels.com .
Ready to Lead and Inspire?
Step into the role as a Front Desk Supervisor at the Embassy Suites by Hilton Asheville Downtown . If you're ready to take the next step in your hospitality career and be a key leader in delivering unforgettable guest experiences, click “Apply” to submit a brief application.
