What are the responsibilities and job description for the Front Desk Supervisor position at Holiday Inn Biltmore West?
The Holiday Inn Biltmore West is now considering applications to join our outstanding team at the hotel Front Desk in the role of Front Desk Supervisor. We understand that for long-term success in a role, competitive compensation and benefits are key considerations for applicants. Below, we outline our attractive benefits and compensation, delve into our workplace culture, and highlight the specifics of this Front Desk role. If this resonates with your skills and experience, we'd love to hear from you!
Full-time associates are qualified for our robust benefits plan. This role is anticipated to be full-time and benefits eligible. Our benefits include:
- Dental insurance
- Employee assistance program
- Employee discount
- Free parking - easy access from I-40 & 26
- Health insurance
- Life insurance - including a $15,000 basic life policy FREE to you
- Paid time off
- Pet insurance
- Tuition reimbursement
- Vision insurance
- Consistent schedule
Starting Compensation: $18.50 / hour
Culture:
At the Holiday Inn Biltmore West, we foster a culture that revolves around delivering outstanding guest experiences while creating a positive and supportive work environment for our team members. We understand that satisfied employees lead to satisfied guests, and we're dedicated to building a workplace where our team feels valued, appreciated, and supported. Our commitment includes providing ongoing training and development opportunities, encouraging career growth within our company.
Built on a foundation of teamwork, collaboration, and a shared commitment to excellence, we recognize that each employee brings unique value and potential to the table. Our company culture distinguishes us from competitors, and we aim to establish a workplace that employees are proud to be part of and guests are eager to return to each time they visit Asheville.
The Role:
As the Front Desk Supervisor, you ensure that your guests experience the best stay possible by helping to lead the team in delivering genuine hospitality. You are responsible for quality service, meeting financial goals, short- and long-term planning and day-to-day operations. You will oversee all front desk activities, including the arrival and departure experience, reservations, rate management, and service recovery efforts.
Qualifications:
- 1 year relevant experience
- Strong leadership, communication and interpersonal skills
- Problem-solving skills
- Strong computer literacy and proficient use of Microsoft Office Suite
- Excellent strategic and analytical skills
- Well-organized and self-motivated
- Excellent ability to conduct group presentations
- The ability to lead and maintain composure in all situations, with both internal and external customers
- Excellent understanding of verbal and written English
- Ability to manage disagreements between associates
If you feel this Front Desk Supervisor position aligns with your strengths, apply now!
Holiday Inn is an equal employment opportunity employer. We provide an inclusive environment and do not discriminate based on race, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status. Holiday Inn participates in E-Verify to confirm the employment eligibility of all new hires.
Salary : $19
