What are the responsibilities and job description for the Hotel Guest Service Agent position at DoubleTree by Hilton Atlantic Beach, NC?
The DoubleTree by Hilton at Atlantic Beach is seeking friendly, energetic, dependable, and productive Guest Service Agents to join our team at the Front Desk.
At our hotel we provide the special comforts and acts of kindness that make the traveler feel human again. We strive to create a rewarding experience not only for our guests, but also for our employees.
Responsibilities
Guest Service Agents perform a combination of duties to include greeting guests, registering and assigning rooms, issuing room keys, posting charges, and assisting other team members and departments in ensuring the ultimate guest experience. Guest Service Agents are also responsible for answering inquiries pertaining to hotel services, local events, dining, travel directions, etc. and diffusing/resolving guest complaints within the scope of their authority.
Skills and Specifications
The right candidate will be friendly and outgoing and will enjoy the company of all people. He/She will have excellent interpersonal skills, will be organized and accountable, and flexible. Candidates must be able to perform well under pressure and must maintain a professional manner with guests, employees and managers.
What to Expect
Guest Service agents new to the DoubleTree Hotel can expect a fast paced, friendly and fun environment supported by management. Candidates must have a flexible schedule to include weekends and holidays.
How to Apply
Interested candidates may respond with a resume or in person at 2717 W. Fort Macon Rd. Atlantic Beach NC
Qualifications
- Strong customer service skills and a background in hospitality are preffered
- Experience at the front desk in a hotel environment
- Proficient in guest services and guest relations
- Excellent phone etiquette and ability to manage multi-line phone systems
- Knowledge of hospitality management is a plus
- Bilingual or multilingual capabilities are advantageous
- Familiarity with night audit procedures and resort operations are a plus
Job Type: Full-time
Pay: $15.00 - $16.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Night shift
- Weekends as needed
Ability to Commute:
- Atlantic Beach, NC (Required)
Ability to Relocate:
- Atlantic Beach, NC: Relocate before starting work (Required)
Work Location: In person
Salary : $15 - $16
