Convention Services Coordinator

· Work hand in hand with Sales Manager in order to detail events.

· Handle the turnover of group contracts and verify accuracy in internal systems.

· Provide support for group reservations.

· Assist guests with arrival and departure from hotel, while providing positive guests experiences.

· Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate in accordance to established guidelines

· Collaborate with other hotel departments to provide an exceptional experience to each guest.

· Set up billing patterns and oversee rooming lists for groups.

· Act as liaison with hotel guests.

· Work closely with the Front Desk to ensure accuracy of reservations and room allocations.

· Lead weekly group pickup meetings for follow-ups with cutoff dates and rooming lists.

· Maintain group pick-up reports and communicate with Sales Managers regarding upcoming group cut-offs.

· Monitor room type availability daily.

· Excellent creative skills to provide innovative set-ups, menus, and functions for groups. Ability to generate creative and innovative menus while working closely with Chef on pricing specialty menus.

· Able to multitask and prioritize departmental functions to meet deadlines.

· Work closely with the Convention Services Manager and Sales Managers with group rooming lists, reservation changes, and group billing according to contracts and email history.

· Respond to complaints from customers and give after-sales support when requested.

· Manage guest requests, inquiries, and complaints promptly and completely. Ensure follow up with guest are performed in a timely manner to maintain a high level of guest satisfaction and quality service. In the event of dissatisfaction, negotiate compromise in accordance to the “Make it Right” established guidelines.

· Prepare for, participate in, and report out at all necessary internal meetings, conference calls, reporting, planning, and other communications required for this position.

Job Type: Full-time

Schedule:

• 8 hour shift

Ability to Commute:

• Houston, TX 77046 (Preferred)

Ability to Relocate:

• Houston, TX 77046: Relocate before starting work (Preferred)

Work Location: In person