Convention Services Manager

Marriott Houston North is a recently renovated property located in the Houston City North Area, with 390 rooms and 20 meeting spaces (15,990SQ Ft) to amaze our guests. We are looking for Top Candidates like You to bring our property alive by delivering exceptional service.    Overview:  Prepares all event documentation and coordinates with group sales and/or catering sales, hotel departments, and customer to ensure consistent, high-level service throughout pre-event, event, and post event phases of hotel events. Ensures all hotel events have a seamless turnover from sales to service back to sales.  Establishes opportunities to maximize revenue opportunities by upselling and offering enhancements to create outstanding events.   Plan, organize, and manage the in-house details for all group and convention bookings (i.e., guest rooms, menus, set-up, etc.) Participate in negotiating meetings/functions, rooms, rates, and all related requirements.  Ensure maximization of room and meeting space, revenues, and profits while delivering a quality product. Report and critique all activities to the Director of Convention Services or Director of Sales. Enliven the Brand Standards within the Department and the hotel.  Support all Corporate and hotel initiatives as needed.    Duties (not limited to):   Plan, upsell and detail the program with the client including verification and modification of space requirements, times, equipment, menus, themes/decorations, etc. Prepare the appropriate resumes and paperwork to ensure quality service.  Monitor Convention Groups Room Requirements to ensure all convention attendees receive commitments made in the hotels’ agreements.  Manage function details and related activities to ensure that program requirements are satisfied.  Anticipate and handle customer complaints and/or problems to ensure quality product delivery, customer satisfaction and repeat business.  Coordinates and communicates verbally and in writing with customers (internal and external) regarding event details.  Follows up with customer post-event.    Qualifications:   2 or more years of catering and rooms experience in the hospitality industry Proven track record of a consistent ability to provide quality service  Excellent verbal and written English communication skills  Knowledge of the Hotel brand’s policies and procedures, as well as convention/catering, F&B and hospitality professions.   Delphi experience preferred    About Our Management Company  Driftwood Hospitality Management is one of the top third-party hotel management in the US with more of 85 Properties between the United States, Puerto Rico and Costa Rica and our portfolio has outstanding partnership with 20 hospitality brands like Marriott, Hilton, IHG, Wyndham, Choice, and numerous Independent Boutique hotels.  Driftwood elevates the industry by its passion for hospitality, resources, technology and by nurturing and advancing our in-house talent.    Ready to start our journey with us?