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Front Desk Agent

Doubletree by Hilton Hot Springs, AR
Hot Springs, AR Full Time
POSTED ON 3/19/2025
AVAILABLE BEFORE 5/12/2025

Job Overview
We are seeking a friendly and professional Front Desk Agent to join our team at a dynamic hotel environment. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out experience. This role requires strong communication skills, attention to detail, and a passion for hospitality.

Responsibilities

  • Greet guests upon arrival with a warm and welcoming demeanor.
  • Manage the check-in and check-out process efficiently, ensuring all guest information is accurate.
  • Handle guest inquiries, requests, and complaints in a timely and professional manner.
  • Operate phone systems to manage incoming calls and provide information to guests.
  • Maintain knowledge of hotel services, amenities, and local attractions to assist guests effectively.
  • Perform night audit duties as required, ensuring all financial transactions are accurately recorded.
  • Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
  • Ensure the front desk area is clean, organized, and well-stocked with necessary supplies.

Skills

  • Multilingual or bilingual abilities are highly desirable for effective guest communication.
  • Previous experience in hospitality or hotel management is preferred.
  • Proficient in front desk operations and phone etiquette.
  • Strong guest relations skills with the ability to handle difficult situations calmly and professionally.
  • Familiarity with hotel management software is a plus.
  • Excellent organizational skills and attention to detail.
  • Ability to work flexible hours, including nights and weekends as needed.

Join us in creating memorable experiences for our guests while being part of a supportive team that values your contributions!

Job Type: Part-time

Pay: $13.28 - $13.68 per hour

Benefits:

  • Employee discount
  • Flexible schedule

Schedule:

  • 8 hour shift
  • Evening shift
  • Every weekend
  • Holidays
  • Morning shift
  • On call

Experience:

  • Front desk: 1 year (Preferred)

Ability to Commute:

  • Hot Springs, AR 71913 (Required)

Ability to Relocate:

  • Hot Springs, AR 71913: Relocate before starting work (Required)

Work Location: In person

Salary : $13 - $14

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