What are the responsibilities and job description for the Hotel Night Auditor position at DoubleTree by Hilton Hotel Austin- University Area?
Night Audit Shift Hours
10pm-6am , Hilton OnQ system experience required
Job Overview
We are seeking a detail-oriented and customer-focused Night Auditor to join our team. This role is essential in ensuring the smooth operation of our hotel during the night shift, providing exceptional guest services while managing financial transactions and reports. The ideal candidate will possess strong communication skills, a background in hospitality, and a commitment to delivering outstanding service to our guests.
Responsibilities
- Perform front desk duties including check-ins and check-outs for guests during the night shift.
- Handle guest inquiries and resolve any issues that arise promptly and professionally.
- Manage phone systems effectively, ensuring all calls are answered with appropriate etiquette.
- Conduct nightly audits of financial transactions, ensuring accuracy in billing and reporting.
- Prepare daily revenue reports and reconcile discrepancies as needed.
- Maintain a clean and organized front desk area while providing a welcoming atmosphere for guests.
- Assist with any administrative tasks related to hotel management as required.
- Collaborate with other departments to ensure guest satisfaction and smooth operations.
Experience
- Previous experience in guest services or customer service roles is preferred.
- Familiarity with hotel management software and phone systems is advantageous.
- Multilingual or bilingual candidates are highly desirable, enhancing communication with diverse guests.
- A background in hospitality management or related fields is beneficial but not mandatory.
- Strong attention to detail and ability to work independently during night shifts.
- Excellent interpersonal skills with a focus on providing exceptional hospitality experiences.
Join our team as a Night Auditor and contribute to creating memorable experiences for our guests while ensuring the operational excellence of our hotel during the night hours.
Job Type: Part-time
Pay: From $18.00 per hour
Expected hours: 16 – 24 per week
Benefits:
- Employee discount
- Paid time off
Schedule:
- 8 hour shift
- Overnight shift
Experience:
- Hilton OnQ: 1 year (Required)
Ability to Commute:
- Austin, TX 78702 (Required)
Work Location: In person
Salary : $18