What are the responsibilities and job description for the Guest Service Agent position at DoubleTree by Hilton North Charleston Convention...?
· Provide exceptional customer service to each hotel guest.
· Efficiently check in/out each guest, ensuring proper payment and confirming room types, rates, dates of stay, and additional stay details.
· Acknowledge all Rewards Club members, repeat guests, corporate accounts, and group attendees.
· Effectively communicate with guests and other departments.
· Provide solutions when presented with problems to ensure guest satisfaction.
· Assist with room reservations, up-selling whenever possible.
· Be proactive in attending to guest needs, take care of requests, and assist throughout their stay.
· Maintain a positive and professional demeanor during all interactions with guests, fellow employees, and vendors.
· Looking specifically for a 3pm-11pm front desk agent, preferably available to work Wednesday through Sunday nights.
Job Type: Full-time
Pay: $14.00 - $15.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
Experience:
- Front desk: 1 year (Preferred)
- Hotel: 1 year (Preferred)
Work Location: In person
Salary : $14 - $15
