What are the responsibilities and job description for the HOTEL FRONT DESK AGENT position at DoubleTree by Hilton Orlando Downtown?
About Us :
At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company!
Location Description :
At the Doubletree by Hilton Orlando Downtown, we understand that the care of our team members is as important as the service we provide to our guests and the communities around us. If you have a genuine passion for hospitality, consider joining our team! ?You will have an important role in the delivery of outstanding service and memorable experiences for each guest. You will have fun, learn and be part of a successful journey at a growing company. Find out today what a career at the Doubletree by Hilton Orlando Downtown with Pyramid Global Hospitality can mean for you!
Overview :
Hotel Front Desk Agent
Doubletree Orlando Downtown
We offer : Competitive Wages
Health Dental & Vision insurance
Company Paid Life & AD&D Insurance
Disability insurance
Paid Time Off (PTO)
7 Paid Holidays
401(k) matching
Health savings account
Tuition Reimbursement
Associate Referral Bonus
Quarterly Bonus Program
Employee assistance program
Hotel Room Discounts Worldwide
Free Parking
Advancement Opportunities across a portfolio of over 240 hotels representing all major Brands
Our Front Desk Agent is responsible for creating an engaging and CAREing environment for the hotels internal and external Guests. The key to success in this position is to ensure total Guest satisfaction by an efficient check-in and checkout experience, identification and resolution of Guest related problems, provide property and destination information, and to proactively respond to the needs of our Guests. The Hotels success depends on the establishment of long lasting relationships with our Guests, and the person selected for this position will be the foundation of this relationship.
Qualifications :
Prior hotel Front Desk experience preferred.
Must be able to work a flexible schedule (including weekends & holidays).
Excellent communication and hospitality skills a must!
Pyramid Global Hospitality is an equal opportunity / AA / Disability / Veteran employer.