What are the responsibilities and job description for the Director of Operations position at DoubleTree by Hilton Rochester?
AFP Management Corporation is looking for an experienced Director of Operations for our Doubletree by Hilton Hotel located in Rochester, NY. This is an exciting opportunity to show your skills and shine with this great team!
About Us:
The Doubletree by Hilton Rochester features an open glass enclosed tropical atrium setting in addition to having a full-service restaurant on site, with 249 guestrooms, along with over 12,000 sq. ft of meeting space. We are excited to announce a renovation and new look in 2025!
We are conveniently located off I-390 and north of the New York State Thruway, in addition to downtown Rochester and the Rochester International Airport.
AFP Management is a Franchise Company who focuses on the providing a culture within the Hilton Brands for Excellence. Specifically, we look for demonstration of these Values:
- Hospitality - We're passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing, all the time.
- Leadership - We're leaders in our industry and in our communities.
- Teamwork - We're team players in everything we do.
- Ownership - We're the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
What you will be doing:
As Director of Operations, you would be responsible for directing and administering the operations of key guest contact departments in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards with direct oversight of the Front Office, Front Desk and Housekeeping Departments.
- Direct and administer operations to include, but not limited to daily operations, guest service standards and initiatives, product quality, inventory management and cost controls, merchandising and marketing, systems use management, budgeting and forecasting, department management and meeting participation and facilitation
- Respond to guest inquiries and requests and resolve guest issues and concerns in a timely, friendly and efficient manner
- Monitor and develop team member performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward
- Monitor and assess service and satisfaction trends and evaluate and address issues, systems and procedures to make improvements accordingly
- Recruit, interview and train team members
- Facilitate and coordinate marketing initiatives, sales site visits and special requests from other departments
Basic Qualifications:
- A minimum of 3 years Director of Operations or 5 years Hotel Manager/Executive Committee experience
- Experience supporting a property with $10M or greater in revenue
- Proven ability to enhance guest services
Preferred Qualifications:
- Experience in hotel renovations strongly preferred
- Hilton Full-Service Experience as Director of Operations preferred
- Hilton OnQ, M3 and Birchstreet Experience preferred
- Thoughtful people leadership skills with proven success in building a strong service culture
- Hilton brand experience
Benefits:
- Medical, Dental, Vision
- Voluntary Life Insurance, Voluntary Long-Term Disability
- 401k Plan
- Paid Time Off
- 7 Paid Holidays
- Go Hilton travel program: 100 nights of discounted travel
- Complementary Lunch or Dinner every work day
In accordance with New York State’s Pay Transparency Law (New York State Labor Law Section 194-b) which requires private employers with four (4) or more employees to include a range of pay for all advertised jobs, promotion, or transfer opportunities. This position pays between $70,000 and $90,000 dependent on experience.
\We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Salary : $70,000 - $90,000
