What are the responsibilities and job description for the Director of Operations position at DoubleTree by Hilton Rochester?
AFP Management Corporation is looking for an experienced Director of Operations for our Doubletree by Hilton Hotel located in Rochester, NY. This is an exciting opportunity to show your skills and shine with this great team!
The Doubletree by Hilton, Rochester features an open glass enclosed tropical atrium setting and has been completely renovated from top to bottom. In addition to having a full-service restaurant on site, with 249 guestrooms, along with over 12,000 sq. ft of meeting space.
We are conveniently located off I-390 and north of the New York State Thruway, in addition to downtown Rochester and the Rochester International Airport.
What you will be doing:
As Director of Operations, you would be responsible for directing and administering the operations of key guest contact departments in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards with direct oversight of the Front Office, Front Desk and Housekeeping Departments.
- Direct and administer operations to include, but not limited to daily operations, guest service standards and initiatives, product quality, inventory management and cost controls, merchandising and marketing, systems use management, budgeting and forecasting, department management and meeting participation and facilitation
- Respond to guest inquiries and requests and resolve guest issues and concerns in a timely, friendly and efficient manner
- Monitor and develop team member performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward
- Monitor and assess service and satisfaction trends and evaluate and address issues, systems and procedures to make improvements accordingly
- Recruit, interview and train team members
- Facilitate and coordinate marketing initiatives, sales site visits and special requests from other departments
What are we looking for?
AFP Management is a Franchise Company who focuses on the providing a culture within the Hilton Brands for Excellence. Specifically, we look for demonstration of these Values:
- Hospitality - We're passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing, all the time.
- Leadership - We're leaders in our industry and in our communities.
- Teamwork - We're team players in everything we do.
- Ownership - We're the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
If you feel that you would be a great leader for this hotel, we look forward to speaking with you in further detail. Apply now!
The Doubletree by Hilton, Rochester offers Medical, Dental, Vision, a 401k plan, Hilton travel benefits, free lunch, and parking.
In accordance with New York State’s Pay Transparency Law (New York State Labor Law Section 194-b) which requires private employers with four (4) or more employees to include a range of pay for all advertised jobs, promotion, or transfer opportunities. This position pays between $75,000 and $80,000 dependent on experience.
The Doubletree by Hilton is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. M/F/V/D
Salary : $75,000 - $80,000
