Front Desk Supervisor

Thank you for your interest in joining our amazing team here at the DoubleTree by Hilton Virginia Beach! If you are looking for an opportunity to begin a career in the hospitality industry, then we are the hotel you want to work for! Our ownership company, Harmony Hospitality, has a vast portfolio of properties that has continued to grow each year. We take pride in offering our current employees the opportunity to be promoted within, instead of always looking for outside hires. All interested applicants, regardless of qualifications, are urged to apply. Our hotel provides its employees with the necessary training and support needed to succeed and grow within the hospitality industry. For more information on our company, please visit www.harmonyhospitality.com/contact

Job Benefits:

Go Hilton Travel Discounts – for yourself and for your family and friends!

Sell-out Bonus’s

Positive Review Recognition Bonuses

Holiday Pay

Vacation

All staff are invited to attend our monthly CARE rallies. Complete w/ prizes, luncheons, raffles, and more!

Chance to win Employee of the Month ($100 cash prize!)

Opportunities for promotion within our hotel and within Harmony Hospitality!

Positive support and continued guidance from the AGM & FOM

Health Insurance and Benefits (after qualifying time period)

Plus much, much more!

Job Responsibilities:

The Front Desk Agent’s primary responsibilities will be:

• Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, address the guest by name, listen carefully to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
• Complete the registration process by obtaining data from the guest and/or reservations print out.
• Input information via computer or through a manual process.
• Confirm pertinent information, including number of guests and dates of stay.
• Confirm room rate visually, do not announce it. Select room in accordance to the guest's needs, i.e.: number of beds, smoking/non-smoking, ground floor, etc.
• Complete reservation requests utilizing similar format as check in process.
• Handle cash, make change and balance cash drawer at beginning/end of shift.
• Post charges to guest rooms and house accounts.
• Promptly answer the telephone, within three rings. Use your name when answering; speak clearly and in a pleasant tone of voice.
• Take and deliver accurate and timely guest messages and record in the Front Desk logbook.
• Close guest accounts at time of check out and ask the guest how they enjoyed their stay. In the event of dissatisfaction or dispute, negotiate compromise, which may include authorizing revenue allowances.
• Pre-register, block reservations and take same day reservations and when necessary future reservations following hotel rate structures, discounts, and sell strategies.

Job Skills & Abilities:

• Handle guest registration and room assignments, accommodating special requests whenever possible.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
• Ability to stand for 8 hours at a time

Job Types: Full-time, Part-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Weekend availability

Supplemental Pay:

• Bonus pay
• Signing bonus

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: One location

Job Types: Full-time, Part-time

Pay: From $16.50 per hour

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Weekends as needed

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person

Salary : $17