What are the responsibilities and job description for the Front Desk Agent position at DoubleTree By Hilton?
Overview:
We are seeking a highly motivated and customer-oriented individual to join our team as a Front Desk Agent. As the first point of contact for our guests, you will play a crucial role in providing exceptional hospitality and ensuring a positive guest experience. If you have excellent communication skills, a friendly demeanor, and enjoy working in a fast-paced environment, we would love to hear from you.
Responsibilities:
- Greet guests and provide them with outstanding customer service
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to guest inquiries
- Assist guests with reservations, changes, and cancellations
- Provide information about hotel facilities, services, and local attractions
- Handle guest complaints or concerns with professionalism and empathy
- Maintain a clean and organized front desk area
- Collaborate with other hotel departments to ensure guest satisfaction
- Perform night audit duties as needed
Requirements:
- Previous experience in hospitality or hotel management is preferred
- Excellent verbal and written communication skills
- Bilingual or multilingual abilities are a plus
- Strong problem-solving skills and the ability to handle difficult situations with tact and diplomacy
- Proficient in using computer systems and software applications
- Exceptional organizational skills and attention to detail
- Ability to work flexible hours, including evenings, weekends, and holidays
- Knowledge of phone etiquette and guest service best practices
Join our team as a Front Desk Agent and enjoy the following benefits:
- Competitive pay rates
- Opportunities for career advancement within the hospitality industry
- Ongoing training and development programs to enhance your skills
- Employee discounts on hotel stays and other amenities
If you are passionate about providing exceptional guest service and thrive in a dynamic environment, apply now to become a valued member of our team.
Job Type: Full-time
Pay: $17.00 - $18.00 per hour
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Night shift
- Overnight shift
Ability to Relocate:
- Thornton, CO 80233: Relocate before starting work (Required)
Work Location: In person
Salary : $17 - $18
