Hotel Assistant General Manager (AGM)

Scope and General Purpose

To be responsible for the professional operation of the property in accordance with the brand standards and company procedures and standards while achieving guest satisfaction, targeted profitability, and complying with federal and state regulations.

Main Duties

1. To drive profitability and service excellence throughout the property while creating a culture of empowerment and Team spirit, as required by Hawkeye Hotels.

2. To submit timely and accurate financial information to the company in terms of forecasted and actual results ensuring a proactive response to adverse trends in sales and/or profit margins. To participate in monthly financial meetings with their assigned Director of Operations and Director of Revenue Management.

3. To provide leadership to their assigned property projecting a professional and ethical image in all aspects of work performance and conduct.

4. To assist the General Manager for full implementation and consistency of Hawkeye Hotels’ standards and company expectations, brand standards, and industry rating for the property.

5. To identify and act upon opportunities to achieve maximum RevPar through yield management strategies and to communicate with the General Manager of these opportunities.

6. To assist the General Manager in preparing a budget for presentation to the Director of Operations.

7. To control all purchasing in accordance with the budget outline and as required by company policy.

8. To work with Team Members to ensure ongoing training and development for a positive and proactive approach towards all of the property’s guests.

9. To maintain an appraisal system for the employees under their assigned control for their continued training and growth.

10. To ensure security and emergency procedures are in place as required by company policy and/or federal and state regulations.

11. To be aware of and ensure adherence to all factors relating to safety and health ensuring timely completion of meetings, training, and pertinent documentation in accordance with company policy and the brand standards, as well as federal and state regulations.

12. To focus on the delivery of Customer Service with a proactive approach and response to guest comments/complaints as required by the brand standard and company policy and alerting the Director of Operations to any serious concerns.

13. To maintain the physical/external/internal appearance of the building with full and efficient operation of all equipment through a Preventive Maintenance Program and grounds maintenance plan and using the Director of Operations when needed in emergency repair work.

14. To ensure compliance in correctly submitting all invoices/petty cash to Accounts Receivables.

15. To assist the General Manager in maintaining employee files in accordance to company policy and federal/state guidelines.

16. To ensure human resources practices are observed in accordance with company policies and legislation while seeking advice from and keeping Hawkeye Hotel upper management informed on any potential legal issues or concerns.

17. To carry out any reasonable request from a supervisor or company representative.

18. To monitor staff schedules to ensure in line with business demands, legal requirements and the hotel budget while ensuring adequate service coverage at all times and maintaining accurate employee attendance calendars and schedules.

19. To be responsible for the wellbeing/motivation of staff through positive and supportive management approach.

20. To maximize on marketing/informational tools available through the brand ensuring effective selling of rooms inventory through the effective use of the brands’ reservation system, Global Distribution Services, and the internet.

21. To actively promote sales for revenue generation for the company.

22. To be committed to and generate Team commitment in the fulfillment of 100% service to the property’s guests.

23. To carry out other duties as necessary to achieve the successful management of the property and assist other properties as directed by the Director of Operations or other Hawkeye Hotels management personnel.

24. To personally be on call for the property staff 24 hours in the absence of the General Manager and ensure on call arrangements are in place with senior team members as appropriate.

25. To assist in the operations of sister properties when requested by the Director of Operations.

Job Type: Full-time

Pay: From $50,000.00 per year

Benefits:

• 401(k)
• Employee discount
• Health insurance
• Paid time off

Schedule:

• Day shift
• Evening shift
• Monday to Friday
• Weekends as needed

Experience:

• Hotel: 4 years (Preferred)
• Hotel management: 1 year (Preferred)

Work Location: In person

Salary : $50,000