Hotel Front Desk Agent

Overview

• Friendly Team with Upscale Processes and Personality and a Genuine care for Guests and Coworkers
• Travel Employee Discount
• Flexible Scheduling
• Locally owned-Intimate Business Setting
• Consistent Schedule

Best-qualified candidates will have guest-friendly focus in addition to skills in organization and prioritization. Shifts typically to consist of 3:00p.m.-11:00p.m. Additional shifts as needed upon approval as scheduling allows.

Duties and Responsibilities

• Check guests in, issue room keys, provide information on hotel services and room location
• Ensure required identification is taken from guests at check-in
• Answer phones in a prompt and courteous manner
• Up-sell rooms where possible to provide guests extra value
• Answer, record and process all guest calls, messages, requests, questions or concerns
• Record guest requests in the system
• Check guests out, including resolving any late or disputed charges
• Accurately process all cash and credit card transactions using established procedures
• Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up through system processes
• Take action to solve guest problems/complaints using appropriate service recovery guidelines
• Follow established hotel safety protocols and procedures at all times
• May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes
• Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service
• Perform other duties as assigned including guest room tours, services, special guest requests, etc.

Qualifications and Requirements

• High School diploma or equivalent strongly preferred.
• One year front desk/guest service experience preferred.
• Must be able to communicate clearly
• Frequently standing up behind the desk and front office areas
• Carrying or lifting items weighing up to 50 pounds
• Handling objects, products and computer equipment
• Basic computer skills to operate various property management and reservations systems, etc.
• Being passionate about people and service
• Strong communication skills essential when interacting with guests and employees
• Reading and writing abilities are used often when completing
• paperwork, logging issues/complaints/requests/information updates,etc.
• Basic math skills are used frequently when handling cash or credit.
• Problem solving, reasoning, motivating and training abilities are often used
• Have the ability to work a flexible schedule including nights, weekends and/or holidays

Job Type: Part-time

Pay: $16.66 per hour

Expected hours: 16 – 25 per week

Benefits:

• Employee discount
• Paid time off

Schedule:

• 4 hour shift
• 8 hour shift
• Evening shift
• Holidays
• Weekends as needed

Ability to Commute:

• Vancouver, WA 98684 (Required)

Ability to Relocate:

• Vancouver, WA 98684: Relocate before starting work (Required)

Work Location: In person

Salary : $17