What are the responsibilities and job description for the Hotel Operations Manager position at DoubleTree Suites By Hilton Mount Laurel?
Company Overview
The DoubleTree Suites by Hilton Mount Laurel is a full-service hotel that offers a range of amenities and services to its guests. The hotel features 204 suites, each with a separate bedroom and living room, as well as over 7000 square feet of meeting space.
In this role, you will be responsible for overseeing the front office operations and ensuring that all guests receive excellent customer service. This includes managing the front desk staff, coordinating events, and maintaining the hotel's facilities.
This is a full-time position that requires strong leadership skills, attention to detail, and the ability to multitask. Previous experience in the hospitality industry is preferred, but not required.
Key Responsibilities:
- Manage front office operations, including the front desk, reservations, and customer service
- Lead a team of front office staff, providing guidance and support as needed
- Coordinate events and meetings, including catering and audiovisual equipment
- Maintain the hotel's facilities, including the lobby, hallways, and guest rooms
- Ensure that all guests receive excellent customer service, resolving any issues promptly and professionally
