What are the responsibilities and job description for the Hotel Regional Operations Manager position at Lakecrest Partners LLC?
Job Summary
We are seeking a dynamic Regional Operations Manager to oversee a portfolio of hotels and drive operational excellence. This role will be responsible for ensuring financial success, maintaining brand standards, optimizing guest satisfaction, and leading General Managers (GMs) to achieve peak performance.
This is an ideal opportunity for a results-driven hospitality leader with multi-property experience who thrives in a fast-paced environment and is committed to delivering operational efficiency and revenue growth.
Key Responsibilities
Operations & Performance Management
- Oversee daily operations across multiple hotel properties.
- Ensure compliance with brand standards, SOPs, and regulatory requirements.
- Implement cost-control measures, improve operational efficiencies, and optimize guest experiences.
- Drive revenue growth through effective pricing, sales strategies, and market analysis.
- Work with GMs to enhance property performance and resolve operational challenges.
Financial Oversight & Revenue Management
- Analyze and improve P&L statements, budgeting, and cost control measures.
- Develop and execute profit-maximization strategies for each property.
- Oversee expense management, vendor contracts, and labor costs.
- Identify opportunities to improve occupancy, ADR, and RevPAR.
Leadership & Team Development
- Recruit, train, and mentor General Managers and hotel teams.
- Foster a culture of accountability, excellence, and guest satisfaction.
- Monitor staff performance and develop succession planning strategies.
- Lead conflict resolution, employee engagement, and team-building initiatives.
Compliance & Guest Satisfaction
- Ensure adherence to brand and safety standards.
- Address any legal or regulatory concerns impacting hotel operations.
- Oversee guest satisfaction metrics and implement strategies to improve ratings.
- Handle customer escalations and maintain an exceptional guest experience
Operations & Performance Management
- Oversee daily operations across multiple hotel properties.
- Ensure compliance with brand standards, SOPs, and regulatory requirements.
- Implement cost-control measures, improve operational efficiencies, and optimize guest experiences.
- Drive revenue growth through effective pricing, sales strategies, and market analysis.
- Work with GMs to enhance property performance and resolve operational challenges.
Financial Oversight & Revenue Management
- Analyze and improve P&L statements, budgeting, and cost control measures.
- Develop and execute profit-maximization strategies for each property.
- Oversee expense management, vendor contracts, and labor costs.
- Identify opportunities to improve occupancy, ADR, and RevPAR.
Leadership & Team Development
- Recruit, train, and mentor General Managers and hotel teams.
- Foster a culture of accountability, excellence, and guest satisfaction.
- Monitor staff performance and develop succession planning strategies.
- Lead conflict resolution, employee engagement, and team-building initiatives.
Compliance & Guest Satisfaction
- Ensure adherence to brand and safety standards.
- Address any legal or regulatory concerns impacting hotel operations.
- Oversee guest satisfaction metrics and implement strategies to improve ratings.
- Handle customer escalations and maintain an exceptional guest experience
Qualifications & Experience
Required:
- 2 years of multi-property hotel management experience (Regional/District/Area Manager level).
- Proven expertise in economy, midscale, or extended-stay hotel operations.
- Strong financial acumen, including budgeting, forecasting, and P&L management.
- Experience in leading, training, and mentoring General Managers.
- Ability to manage labor costs, operational efficiencies, and service quality.
- Strong problem-solving skills and ability to handle crisis situations effectively.
- Ability to travel frequently (50% travel required).
Preferred:
- Experience managing franchised hotel brands.
- Proficiency in hotel property management systems (PMS) and Microsoft Office Suite.
- Bilingual (English/Spanish) is a plus.
Job Type: Full-time
Pay: $60,000.00 - $70,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience:
- Hotel management: 2 years (Required)
Willingness to travel:
- 50% (Required)
Work Location: On the road
Salary : $60,000 - $70,000