Food & Beverage Outlet Supervisor

Benefits: 

• 401(k)
• 401(k) Matching
• Health, Dental & Vision Insurance
• Life Insurance
• Vacation pay
• Paid Sick Time
• Holiday pay
• Wellness Programs
• Travel reduction program (TRP)
• Meal Credit
• Meal Discounts
• Recognition Programs
• Team Building Activities
• Smoking Cessation Program
• Safety Shoes Discount
• Team Member Hotel Discounts

Job Duties: 

• Coordinate all aspects of large groups with reservations in the F&B Outlets/beverage.
• Assist with setting up and monitor regular contests and promotions.
• Conduct inspections of work areas regularly and address items that need attention.
• Handles any customer complaints and find resolution.
• Hold a pre-shift meeting with staff prior to reporting to stations.
• Engage and promote staff to execute steps of service.
• Be prepared for each daily activity and review any variations with management and staff.
• Confirm work shifts are covered with adequate staff, ensure correct staffing during peak periods and high occupancy.
• Communicate daily with department managers and MOD to assure consistency and pass on pertinent information.
• Consistently monitor the performance of Team Members on an on-going basis and provide feedback. Reward, discipline and document associate performance and provide timely counseling.  Address associate complaints and resolve problems. 
• Ensure staff is properly groomed and uniformed at all times.
• Ensure work area cleanliness is maintained at all times. Issue daily and weekly cleaning assignments to include side work duties.
• Maintain close control and inventory of uniforms, supplies, and equipment.
• Prepare and submit accident or injury reports when needed.
• Ensure all guests who experience a problem receive an appropriate response, any promised compensation is delivered, and an appropriate follow up in a timely and professional manner.
• Carries out supervisory responsibilities in accordance with Hotel policy and applicable laws.
• Promote open channels of communication between all hotel departments.

      TRAINING

• Ensure all Team Members are safety conscious and trained in safe work practices.
• Have a thorough knowledge of hotel fire regulations and policy, accident reports, safety programs, and what the direct duties are in relation to each; ensure that all Team Members are properly trained in these procedures.
• Implement proper training program and control the training of the staff to top efficiency and in accordance with Company policies.
• Assist with new hire training.

      ADMINISTRATIVE

• Monitor departmental, payroll and supply expenses in accordance with budgetary goals.
• Be familiar with the operating procedures of all other areas of the hotel, cooperating fully and in a friendly manner with those areas to assure customer satisfaction.
• Notify management of any pertinent information related to shift activities.
• Determine the requirements for and the follow up on special groups, VIPs, etc.
• Follow Manager’s instructions and completes other duties as directed or assigned.

Education/Experience: 

• High school graduate. Some college preferred.
• Must have 2 years’ Assistant F&B Outlets Supervisor experience of similar capacity
• Food Handler certification required
• TIPS certification required.
• Some Micros experience preferred.

DoubleTree Suites Phoenix is an Equal Opportunity Employer.  All qualified applicants and employees will receive consideration for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to Claudia.flores@doubletreephoenix.com or call (602)683-9422 to let us know the nature of your request.