What are the responsibilities and job description for the Lead Motor Vehicle Specialist position at Douglas County, CO?
Lead Motor Vehicle Specialist
Employment Type: 0 - Full-time Regular
Pay Range: $49,916.00 - 74,874.00
Location: Highlands Ranch, CO
Overtime Exempt: N
Elected Office / Department: CLERK & RECORDER
The Lead Motor Vehicle Specialist assists the Motor Vehicle Supervisor with coordinating daily operations and personnel in the main location or a branch office of the department. They are responsible for the oversight and input, as well as quality control of processes and motor vehicle documents. Works closely with staff and public on motor vehicle problems while ensuring that County, State and Federal laws, regulations, policies and procedures are adhered to; plans and carries out major office projects, assists in the creation of a supportive environment that allows for staff collaboration, teamwork and professional development. In the absence of the Branch Supervisor, assumes responsibility for all functions associated with the operation of the branch office.
Generally, the hiring range is $49,916-$62,395 annually. Qualifications, education and experience as it relates to the position will be taken into consideration when determining hiring salary.
ESSENTIAL DUTIES AND RESPONSIBILITIES: (The following examples are illustrative only and are not intended to be all inclusive.)
OTHER DUTIES:
SUPERVISION RECEIVED: The Lead must be able to work independently, with minimal supervision and know and understand when situations should be advanced to a higher level of authority.
SUPERVISORY RESPONSIBILITIES: This position does not have direct reports. Works with Supervisor, Operations Manager, and Deputy to resolve personnel and complex problems as non-routine situations arise. Provides relevant feedback related to the training and performance of employees. The Lead is responsible for ensuring the coverage in the front and back office is adequate during staffing shortages.
INDEPENDENT JUDGMENT:
Generally, the hiring range is $49,916-$62,395 annually. Qualifications, education and experience as it relates to the position will be taken into consideration when determining hiring salary.
ESSENTIAL DUTIES AND RESPONSIBILITIES: (The following examples are illustrative only and are not intended to be all inclusive.)
- Assists Motor Vehicle Supervisor in the supervision of Motor Vehicle Operations; supervises office operation in Motor Vehicle Supervisor’s absence.
- Analyzes motor vehicle documents and advises staff on legality and acceptability to State office.
- Researches and solves complex motor vehicle and computer problems to assist public, frontline and backline staff.
- Demonstrates a thorough understanding of the State motor vehicle computer system, supervisory screens and functions.
- Completes monetary transactions using cash, checks and credit cards. Resolves complex problems relating to motor vehicle balancing involving cash, checks, and credit cards, and reconciling any errors or inconsistencies.
- Responsible for deescalating customer concerns. Demonstrates skillful and professional public relations when handling public and staff members.
- Responsible for inventory control, maintenance and auditing.
- Ability to work with all staff members for the purpose of problem solving, improving morale and give positive and constructive feedback.
- Monitors available personnel to meet daily work flow and oversees break and lunch relief.
- Participates in review and evaluation of staff while remaining fair and objective
- Provides pertinent information to upper management relating to disciplinary situations as necessary.
- Keeps Motor Vehicle Supervisor informed of staff and office progress, problems, and other personnel issues.
- Collects and accounts for all motor vehicle titles daily; logs in and oversees all titles returned by the State.
- Maintains a professional relationship with other Motor Vehicle Lead Specialists, sharing knowledge and assigned workload. Remains aware of other’s projects and time constraints.
- Responsible for opening and closing office procedures.
- Lives out the competencies outlined in the Vision, Mission, and Core Values of the Clerk and Recorder’s Office, maintaining a supportive environment conducive to teamwork.
OTHER DUTIES:
- Performs other duties as assigned
- All Clerk & Recorder employees may be required to work in the Elections Division in any capacity that is needed during election cycles.
- Assist and perform the work of motor vehicle staff as assigned.
- Assist with training when necessary.
- Performs other duties as assigned.
SUPERVISION RECEIVED: The Lead must be able to work independently, with minimal supervision and know and understand when situations should be advanced to a higher level of authority.
SUPERVISORY RESPONSIBILITIES: This position does not have direct reports. Works with Supervisor, Operations Manager, and Deputy to resolve personnel and complex problems as non-routine situations arise. Provides relevant feedback related to the training and performance of employees. The Lead is responsible for ensuring the coverage in the front and back office is adequate during staffing shortages.
INDEPENDENT JUDGMENT:
- Most decisions are guided by governing statutes and rules, department/Division policies, and operating procedures under direction of supervisor.
- Employee must be able to use individual judgment and problem-solving skills to accomplish goals and achieve desired results.
- Adheres to ethical standards of conduct and understands the impact of violating these standards on an organization, self and others.
MINIMUM QUALIFICATIONS:
EDUCATION and/or EXPERIENCE:
A high school diploma or GED is required, and minimum of two years motor vehicle experience required.- Minimum of three years customer services experience required.
- Associates or bachelor’s degree in Business Administration, Public Administration, or similar field preferred.
- Lead/supervisory experience preferred.
- A combination of experience and education may be considered.
KNOWLEDGE, SKILLS AND ABILITIES:
Knowledge
Works and communicates with clients and customers to satisfy their expectations and committed to quality services.- Knowledge of various types of contracts, techniques for contracting or procurement, and contract administration.
- Experience with Microsoft Office applications at a highly proficient level.
- Knowledge of Colorado State Statutes related to registering, licensing, and titling of all types of motor vehicles, DRIVES, newly enacted legislative bills regarding motor vehicles, tax regulations, and other federal, state, and local policies, laws, and requirements.
Skills
Uses correct English grammar, punctuation, and spelling to communicate thoughts, ideas, and information in a professional and well-structured manner.- Performs computations such as addition, subtraction, multiplication, and division correctly, solving practical problems by choosing appropriately from a variety of mathematical techniques such as formulas and percentages.
- Receives, attends to, interprets, and responds to verbal messages and other cues such as body language in ways that are appropriate to listeners and situations.
- Shows understanding, courtesy, tact, empathy, and concern, develops and maintains professional and effective working relationships, may deal with people who are difficult, hostile, and/or distressed, relates well to people from varied backgrounds and situations, and is sensitive to individual differences.
- Identifies problems, determines accuracy and relevant information, and uses sound judgment to generate and evaluate alternatives and recognizes when to escalate situations to management.
- Manages and resolves conflicts, grievances, confrontations, or disagreements in a constructive manner to minimize negative personal impact.
- Is thorough when performing work and conscientious about attending to detail.
Abilities
Contributes to maintaining the integrity of the organization, displays high standards of ethical conduct, understands the impact of violating these standards on an organization, self, and others, and is trustworthy.- Specifies goals and obstacles to achieving those goals, generates alternatives, considers risks, and evaluates and chooses the best alternative to make a decision, draw conclusions, or solve a problem.
- Understands and interprets written material including technical material, rules, regulations, instructions, reports, charts, graphs, or tables and applies what is learned from written material to specific situations.
- Displays a high level of effort and commitment towards performing work and demonstrates responsible behavior.
- Communicates or explains ideas and/or information clearly and thoughts are well organized. Employees recognize potential miscommunications.
- Encourages and facilitates cooperation, pride, trust, and group identity, fosters commitment and team spirit, and works with others to achieve goals.
- Is sensitive to cultural diversity, race, gender, and other individual differences in the workforce.
- Acts as a change agent by suggesting, adapting quickly, and positively to changes.
- Interacts with others to influence, motivate, and challenge them; adapts leadership styles to a variety of situations. Ability to provide supervision over staff during training sessions, in the absence of a Supervisor or Lead; ability to coordinate any personnel issues with the Supervisor.
- Deals calmly and effectively with stressful situations and tight deadlines.
- Recalls information that has been presented previously.
- Identifies a need for and knows where or how to gather information and organizes and maintains information or information management systems.
- Ability to exercise tact and discretion in handling confidential information.
CERTIFICATIONS, LICENSES, & REGISTRATIONS: May be required to obtain and maintain Driver’s License Certification through the State of Colorado. Must possess a valid Colorado Driver’s License upon hire, with complying insurance. Review of motor vehicle record is required at time of hire and periodically throughout employment.
WORK ENVIRONMENT:
Physical Work Environment: Work is performed in a typical office environment. May be assigned to any one of multiple offices or locations, with travel in between locations.
Physical Demands:
- Lifting: Must be able to lift up to 25 pounds.
- Sitting: remaining in the normal seated position.
- Reaching: extending the hand(s) and arm(s) in any direction.
- Handling: seizing, holding, grasping, or otherwise working with hand(s).
- Fingering: picking, pinching, or otherwise working with fingers.
- Stooping: Bending the body by bending spine at the waist.
- Crouching: bending body downward and forward by bending legs.
- Standing: Frequent standing and walking required.
Material and Equipment Directly Used: The Lead will use computers, calculators, scanners, printers, fax machines, and telephones daily.
ADDITIONAL INFORMATION:
Closing Date: 2/4/2025 5:59PM MST. Review of applications will begin immediately and continue until a suitable candidate is selected.
The job details outlined in this posting may represent a modified summary of the full job description. For a full copy of the job description CLICK HERE to view our job classifications.
In the event of an emergency/disaster in or near the County, all County employees are expected to make every effort to be available to assist the County Manager, Elected/Appointed Officials and Department Directors to ensure the continued operation of any and all necessary County functions. This may mean being available to perform additional duties and hours beyond what is normally required. In the event that an exempt employee does work more than 40 hours a week in support of County operations during an emergency, such employee may receive overtime or other appropriate wage compensation in accordance with existing County policies or at the discretion of the County.
Salary : $49,916 - $74,874
