Case Aide

Job Description

JOB TITLE: Case Aide
DEPARTMENT: Social Services
STATUS: Full Time-37.5 hrs/week; Generally, Monday through Friday 8:00 am - 4:30 pm.

STARTING SALARY: The starting salary for this position is $48,555. annually. ($24.90/hr), receive anniversary step increases for earning potential of $62,088. annually. ($31.84/hr). In addition, receive annual cost-of-living adjustments (COLA) per the current Collective Bargaining Agreement.

Benefits- We also offer no-cost/low-cost health insurance plan options. Douglas County contributes to a Health Savings Account and a (PERA) pension plan. Become vested in as little as 3 years of employment for lifetime benefits upon retirement! Douglas County is also a qualified Employer for the Public Sector Loan Forgiveness Program.

Life Insurance– as a County employee you will be covered by $40,000 of life insurance at no expense. Supplemental coverage is available for you, your spouse, and your dependents.

The official holidays for this Douglas County postion are: *New Year’s Day *Martin Luther King Jr Day *Presidents’ Day *Memorial Day *Fourth of July *Veterans’ Day *Thanksgiving Day *Day after Thanksgiving (in place of Columbus Day) *When Christmas Eve falls on a work day, the County offices will close at noon *Christmas Day *Juneteenth *Labor Day *Personal Holiday.

Sick Leave/Earned Safe and Sick Time: An employee shall be credited with 1 day of sick leave for each month of service accumulative to 90 days. The first 48 hours (or up to 80 hours if any eligible time was carried over) will be counted as ESST.

ESSENTIAL DUTIES AND RESPONSIBILITIES: The duties listed are intended only as illustrations of the various types of work that may be performed. The omission of those specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

• Provide program information and application procedures to clients.
• Mail and track enrollment/application packets to clients.
• Assist individuals with completion of applications, renewal forms and other required documentation as requested including conducting health care renewal phone interviews.
• Review applications for completeness; follow up with clients to request and obtain missing or additional information as needed.
• Provide referrals and resource information for community programs such as Energy Assistance Program, Employment Services, Housing Assistance, Child Support Services and Social Services.
• Provide assistance to applicants and enrollees in obtaining mandatory verifications from employers, landlords, lending institutions, and the like as requested.
• Scan applications, renewals, verifications and other documentation into the electronic document management system and route to the appropriate worker for processing and eligibility determinations.
• Contact enrollees for current address and phone number prior to renewal month.
• Follow up on returned mail and complete address updates.
• Verify client information including health care enrollment choice and follow-up on any discrepancies.
• Enter required data into various computer systems including MMIS, MN-ITS, MNSure, MAXIS, METS, ebtEDGE, PRISM and SIR.
• Create spreadsheets to document complex Long Term Care (LTC) uncompensated transfers to be clearly saved and accessible in EDMS.
• Review cases transfers to quickly determine enrollees who have been disenrolled from an MCO due to their move to Douglas County.
• Complete public assistance verifications requested by clients to apply for other programs, services, or benefits.
• Submit required reports to DHS as requested by workers or supervisors.
• Run and distribute weekly pending reports to workers.
• Complete complex/extended medical assistance transportation requests.
• Contact clients regarding discrepancies with mileage and transportation forms.
• Answer questions for clients regarding mileage and transportation claims.
• Backup to front desk receptionists; greet clients, answer general questions, answer phone calls and route to appropriate worker/department.
• Complies with all rules and policies to maintain a safe work environment.
• Reliable, predictable attendance and punctuality.
• Other duties, as assigned or apparent.

REQUIRED MINIMUM QUALIFICATIONS AT HIRE:

Education
High School Diploma or the equivalent.

Licenses and Other Requirements:
Currently possess a valid Class D, Minnesota State Driver's License, or ability to obtain upon start of employment.

Experience
Three years of successful clerical experience and/or experience working with the public, or the equivalent; or

Two years of successful clerical experience in a social services/human services agency; or

Two years of experience as a community service aide or similar experience in a private non-profit agency or other public agency; or

Two years of study at an accredited two- or four-year college/university or similar institution, with emphasis in the behavioral sciences (at least 23 quarter credits or 16 semester credits).

Computer knowledge and skills on Windows, Microsoft Office products, and data entry.

REQUIRED MINIMUM KNOWLEDGE, SKILLS, ABILITIES, & QUALITIES AT HIRE:
Computer knowledge and skills on Windows, Microsoft Office products, and data entry.
Knowledge of basic mathematics.
Ability to gather information.
Ability to relate to people in an appropriate manner.
Ability to organize and coordinate job activities.
Ability to process detailed information accurately and rapidly.
Ability to make decisions.
Ability to remain objective.
Ability to establish and maintain effective working relationships with clients, the public, co-workers, and agency administration.
Ability to establish and maintain accurate and systematic records.
Ability to express ideas clearly.
Ability to comprehend written and verbal instructions.
Ability to communicate effectively, both orally and in writing.
Ability to multi-task and work with various supervisors and units with the agency.

PREFERRED / DESIRABLE QUALIFICATIONS
Education
See minimum qualifications.

Experience
Knowledge of agency programs, operations, policies, and procedures.
Knowledge of available community resources.

PREFERRED / DESIRABLE KNOWLEDGE, SKILLS, ABILITIES, & QUALITIES:
See minimum knowledge, skills, abilities, and qualities.

WORK ENVIRONMENT
Public building. Office setting.

HOURS
Generally, Monday through Friday 8:00 am - 4:30 pm.
37.5 hours per week.

PHYSICAL DEMANDS CAN INVOLVE, BUT ARE NOT LIMITED TO:

Amount Lifted:
Amount Lifted Up to 10 lbs.: Occasional: = Range: 49 min to 2 hrs., 39 min or 29 to 86 days
Amount Lifted 11 to 101 lbs.: Not Present
Amount Pushed or Pulled:
Amount Pushed or Pulled Up to 10 lbs.: Occasional: = Range: 49 min to 2 hrs., 39 min or 29 to 86 days
Amount Pushed or Pulled 11 to 101 lbs.: Not Present
Vision:
Near Vision: Constant: = Range: 5 hrs., 18 min to 8 hours or 174 days
Far Vision: Occasional: = Range: 49 min to 2 hrs., 39 min or 29 to 86 days
Depth: Rare: = Range: 5 min to 48 min or 2.6 to 26 days
Field of Vision: Rare: = Range: 5 min to 48 min or 2.6 to 26 days
Color: Constant: = Range: 5 hrs., 18 min to 8 hours or 174 days
Contact With Others:
Works Alone: Frequent: = Range: 2 hrs., 40 min to 5 hrs., 17 min or 88 to 172 days
Works with Others: Frequent: = Range: 2 hrs., 40 min to 5 hrs., 17 min or 88 to 172 days
Works around Others: Constant: = Range: 5 hrs., 18 min to 8 hours or 174 days
Customer/Public Contact: Frequent: = Range: 2 hrs., 40 min to 5 hrs., 17 min or 88 to 172 days
Clients with Behavior Challenges: Occasional: = Range: 49 min to 2 hrs., 39 min or 29 to 86 days
Communications:
Talking: Constant: = Range: 5 hrs., 18 min to 8 hours or 174 days
Hearing: Constant: = Range: 5 hrs., 18 min to 8 hours or 174 days
Reading: Constant: = Range: 5 hrs., 18 min to 8 hours or 174 days
Basic Body Positions:
Sitting: Constant: = Range: 5 hrs., 18 min to 8 hours or 174 days
Standing: Rare: = Range: 5 min to 48 min or 2.6 to 26 days
Walking/Moving About: Occasional: = Range: 49 min to 2 hrs., 39 min or 29 to 86 days
Climbing: Rare: = Range: 5 min to 48 min or 2.6 to 26 days
Balancing: Rare: = Range: 5 min to 48 min or 2.6 to 26 days
Crouching: Rare: = Range: 5 min to 48 min or 2.6 to 26 days
Kneeling: Rare: = Range: 5 min to 48 min or 2.6 to 26 days
Crawling: Rare: = Range: 5 min to 48 min or 2.6 to 26 days
Motor Skills:
Handling: Constant: = Range: 5 hrs., 18 min to 8 hours or 174 days
Grasping: Constant: = Range: 5 hrs., 18 min to 8 hours or 174 days
Using Fingers: Constant: = Range: 5 hrs.,18 min to 8 hours or 174 days
Reaching: Constant: = Range: 5 hrs., 18 min to 8 hours or 174 days
Feeling: Constant: = Range: 5 hrs., 18 min to 8 hours or 174 days
Driving: Rare: = Range: 5 min to 48 min or 2.6 to 26 days
Exposures To:
Mechanical Equipment: Not Present
Electrical Equipment: Not Present
Pressurized Equipment: Not Present
Burning Material/Equip: Not Present
Explosive: Not Present
Radiant Energy: Not Present
Moving Equipment: Not Present
Heights: Not Present
Fumes/Odors: Not Present
Dirt/Dust: Rare: = Range: 5 min to 48 min or 2.6 to 26 days
Gases: Not Present

See also Physical and Environmental Factors Form.

EXAMPLES OF EQUIPMENT USED
Computer. Computer programs (SSIS, MMIS, MAXIS, EDMS, MEC2 etc.). Telephone. Calculator. Electronic Fax. Printer/Copier/Scanner. Projector.

OTHER
All listed above are essential functions of the job.

Supervision Received: Supervised by Financial Assistance Supervisor.
Supervision Exercised: No
No Labor Group: ASFCME
FLSA Status: Non-Exempt
Grade: 6
Job Category: Professionals
Work Comp Code: 8810

This job description does not constitute an employment agreement between the employer and employee, and is subject to change by the employer as the needs of the employer and the requirements of the job change.

Revised: 8/2023. Updated 2/25.