License Clerk

Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES: The duties listed are intended only as illustrations of the various types of work that may be performed. The omission of those specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

Duties may include the following:

• Assist the public by processing complex motor vehicle licensing and titling transactions according to state statutes.
• Verify various information with the Minnesota Department of Public Safety by telephone or by accessing the Deputy Registrar's Information System.
• Provide a high level of customer service by effectively communicating in a courteous and professional manner with the general public while keeping them informed of the benefits of local purchasing of registration versus online.
• Process transactions for car dealers and state and county officials.
• Process DNR transfers, titles, and license renewals and do audits against daily reports for submission to the state (boats, snowmobiles, ATVs).
• Process hunting and fishing licenses per customer requests.
• Perform cashier duties by properly issuing correct license tabs and plates while marking paperwork correctly.
• Balance cash drawer and reconcile with the receipting system.
• Answer a high volume of telephone inquiries regarding licensing and titling requirements.
• Process Minnesota driver’s license and identification applications by verifying information and determining and collecting fees.
• Perform vision checks and take customer photographs.
• Daily audit applications and forms.
• Record and report necessary MN driver’s license application information to ensure records are up to date.
• Daily audit of the previous day’s transactions and keyed documents.
• Process mail, drop-off registrations, and other correspondence.
• Accepts and processes applications for various licenses, permits, transfers, registrations, and filings.
• Responds to telephone and walk-in inquiries.
• Reviews legal documents to ensure accuracy and completeness and processes, as required by law.
• Makes accurate copies of recorded legal documents.
• Prepares materials, reports, forms, and other written/visual information.
• Enters pertinent data into the computer accurately for efficient retrieval of the requested document.
• Computes and processes payments; balances receipts and fees.
• Assists with daily inventory/stocking of license plates, stickers, and other state-supplied materials.
• Reliable, predictable attendance and punctuality.
• Complies with all rules and policies in order to maintain a safe work environment.
• Other duties, as assigned or apparent.

REQUIRED MINIMUM QUALIFICATIONS AT HIRE:

Education
High school graduate or equivalent.

Experience

• A minimum of three years of customer service experience with the majority of time spent dealing with customers face-to-face.
• Previous experience in a position that handled money, including making change on a regular basis.
• Previous experience in a position that utilized computer skills including data entry and internet navigation, OR the completion of one-year, post-secondary education which would provide the same skills.

• Ability to complete work accurately and timely.
• Ability to effectively communicate verbally and in writing.
• Ability to respond to public inquiries in a respectful, courteous, and helpful manner.
• Ability to be tactful and adept in dealing with a wide variety of people.
• Ability to understand and explain instructions, policies, statutes, rules, procedures, and systems to the general public.
• Ability to maintain and demonstrate working knowledge of existing and changing laws and guidelines.
• Ability to organize and prioritize work within limited timelines and multitask.
• Ability to work independently on a variety of assignments.
• Knowledge and understanding of standard office practices and procedures.
• Knowledge of basic accounting principles, practice, and procedures;
• Ability to prepare written and statistical reports.
• Ability to follow instructions, adhere to schedules, and perform work assignments;
• Ability to work with data in a confidential manner.
• Ability to adapt to a changing work schedule.

• Computer, printers, telephone, fax machine, copier, calculator, paper shredder, and other miscellaneous department tools.
• Software applications, Fast Track, and driver license applications.
• Credit card machine.
• Camera and eye machine.