What are the responsibilities and job description for the Customer Service Representative position at Douglas County P.U.D?
Job Description
The Customer Service Representative (CSR) is the primary point of contact for Douglas County PUD customers with questions or concerns.
Main Responsibilities:
- Evaluate customer issues, provide accurate information to customers, and research or escalate issues as appropriate.
- Deliver quality service to all customers in an effective and efficient manner.
Essential Functions:
- Accurately open and maintain customer accounts.
- Receive and process customer payments.
- Maintain an accurate cash drawer.
- Answer phones and direct calls throughout the District.
- Prepare and send delinquent payment notices.
- Perform general office filing, mail processing, data entry, and other duties as assigned.
- Assist with reading meters as necessary.
- Assist Billing Clerk as needed.
- Provide backup support to other District departments as needed.
- Support the District's mission and value statements in the performance of job duties.
Requirements:
- Must have excellent computer skills and be adept at learning new technologies.
- Must have a customer-centric attitude and be passionate about providing exceptional service.
- Ability to accurately enter data.
- A positive attitude in a variety of work situations is essential.
- Ability to deal effectively and tactfully with the public.
- Ability to think critically and resolve issues effectively.
- Maintain confidentiality with customer information.
- Must contribute to a positive team culture through open communication and collaboration with coworkers.
Education and Experience:
- Must have satisfactorily completed a high school education or equivalent.
- Must have at least 3 years of proven customer service or customer support experience.
