Director of Operations

Team Management & Business Administration

1. Assist in engendering a team culture of inclusivity, collaboration, respect, hard work and efficiency: as a small team, the culture and how it affects each member is important
2. Create a operational and administrative processes for team members to follow, which promotes efficiency and accountability to their respective tasks.
3. Set goals and track progress of Team Lead and Team members and manage their periodic reviews
4. Track team splits, team members workloads and experience to assist Team Lead in assigning new business
5. Assist Team Lead in commission payouts and manage brokerage pay advices and expense reimbursements
6. Oversee broker and new staff recruitment, and vetting new consultants and vendors
7. Business liaison between Team Brokerage, including accounting, legal, marketing, PR

Resale Management

1. Oversee Team Resale business, ensuring collaboration and clear communication between team members, support and brokerage staff
2. Support agents as needed with pitches including pricing and marketing proposals
3. Support agents as needed with exclusives, disclosures, board packages

New Development Management

1. Oversee and support New Dev PM manage and enhance the internal team organization to ensure maximum efficiency and timely response for Client.
2. Assist Team Lead and New Dev PM in pursuing, pitching and vetting potential new developments, analyzing financial plausibility and return on investment potential.

Business Development

1. Support Team Lead on all pitches, lead generation, prospecting and other new business pursuits
2. Oversee Pipeline, tracking leads, prioritizing focus and strategizing ways to “warm” leads
3. Manage and support Marketing Coordinator on CRM
4. Manage PR, ensuring continuity of brand messaging and strategy
5. Manage Marketing Coordinator around schedules and production, quality control for print, digital, video, website, social media, etc.