What are the responsibilities and job description for the Case Manager position at DOVE Center?
JOB TITLE: Case Manager
REPORTS TO: Client Services Manager
LOCATION: St. George, UT
HOURS: Full-time
PAY: $20 hourly
BENEFITS: 401(k) 3% Match, Accrued PTO, Paid Holidays, Premium Pay, Insurance (Medical/HSA, EAP,
Dental, Vision, Life, Voluntary Life, Voluntary Short-Term Disability)
VALUES:
DOVE Center promotes the workplace values of Trust, Compassion, Accountability, Mutual Respect,
Excellence, and Inclusion. In addition to our workplace values, DOVE Center expects employees to
demonstrate a commitment to our agency Mission and Vision Statement, as well as our agency policies
and procedures. Employees are also expected to demonstrate additional personal and professional
qualities specific to their role. Additionally, all program staff are expected to stay current with best
practices for providing victim advocacy, including required annual training.
SUMMAY:
A case manager is responsible for meeting in person or over the phone with clients who are in crisis at
the safe shelter location, in the community, and at the outreach office. Duties will include critical needs
meeting, needs assessment, action planning with client toward self-sufficiency, safety planning, provide
referrals to community resources, and advocate for client needs. Case manager must be self-motivated,
punctual, exhibit an encouraging and positive attitude, effective use of time, good organizational skills
(including the ability to juggle projects and time commitments), can prioritize crucial job-related tasks;
can adjust to changes in normal routine and open to requests from clients, co-staff, or administration;
cooperate with staff, work well with others, provide assistance when needed, can be relied upon by
co-workers/management to follow through, volunteers for assignments to enhance the organization, and
is respected by his/her peers, subordinates, superiors and/or clients. A case manager is also expected to
stay current with best practices for providing victim advocacy, which includes a minimum of 40 hours
required victim advocacy training and 16 hours of ongoing training annually.
A case manager is always aware of personal boundaries and does not let their own personal story
become a part of the victim’s story. The advocate does not give advice, tell the client what to do, or
share personal opinions. The advocate’s role is one of support and encouragement.
DUTIES:
plan, sobriety plan, risk of danger assessment, and provide court advocacy
supportive and culturally competent resources specific to client needs
three years of experience in human services; or Five years of experience in human services
DOVE Center provides equal employment opportunities to all employees and applicants for
employment, without regard to race, color, religion, creed, gender, national origin, age, marital or
veteran status, sexual orientation, or the presence of handicaps or disabilities, or any other basis
protected by state or federal law.
REPORTS TO: Client Services Manager
LOCATION: St. George, UT
HOURS: Full-time
PAY: $20 hourly
BENEFITS: 401(k) 3% Match, Accrued PTO, Paid Holidays, Premium Pay, Insurance (Medical/HSA, EAP,
Dental, Vision, Life, Voluntary Life, Voluntary Short-Term Disability)
VALUES:
DOVE Center promotes the workplace values of Trust, Compassion, Accountability, Mutual Respect,
Excellence, and Inclusion. In addition to our workplace values, DOVE Center expects employees to
demonstrate a commitment to our agency Mission and Vision Statement, as well as our agency policies
and procedures. Employees are also expected to demonstrate additional personal and professional
qualities specific to their role. Additionally, all program staff are expected to stay current with best
practices for providing victim advocacy, including required annual training.
SUMMAY:
A case manager is responsible for meeting in person or over the phone with clients who are in crisis at
the safe shelter location, in the community, and at the outreach office. Duties will include critical needs
meeting, needs assessment, action planning with client toward self-sufficiency, safety planning, provide
referrals to community resources, and advocate for client needs. Case manager must be self-motivated,
punctual, exhibit an encouraging and positive attitude, effective use of time, good organizational skills
(including the ability to juggle projects and time commitments), can prioritize crucial job-related tasks;
can adjust to changes in normal routine and open to requests from clients, co-staff, or administration;
cooperate with staff, work well with others, provide assistance when needed, can be relied upon by
co-workers/management to follow through, volunteers for assignments to enhance the organization, and
is respected by his/her peers, subordinates, superiors and/or clients. A case manager is also expected to
stay current with best practices for providing victim advocacy, which includes a minimum of 40 hours
required victim advocacy training and 16 hours of ongoing training annually.
A case manager is always aware of personal boundaries and does not let their own personal story
become a part of the victim’s story. The advocate does not give advice, tell the client what to do, or
share personal opinions. The advocate’s role is one of support and encouragement.
DUTIES:
- DOVE Center Case Manager will assist shelter and outreach clients to complete an intake,
plan, sobriety plan, risk of danger assessment, and provide court advocacy
- Will work with clients to develop a client driven action plan based on needs assessment
- Case Manager will provide clients with resources and referrals to community partners; provide
supportive and culturally competent resources specific to client needs
- Case Manager will work in the community with clients in doing home visits, meet with clients in
- Case Manager may report the client’s goals and progress at weekly staff meetings
- Case Manager will document all client interactions within 24 hours of meeting with the client
- Provide crisis advocacy to victims via hotline calls and walk-ins to the office
- Other duties and responsibilities as assigned within department for covering other service areas
- Preferred Bachelor’s degree in Social Work or other Behavioral Science field and two years of
three years of experience in human services; or Five years of experience in human services
- Preferred two years of experience working with domestic violence and/or sexual assault
- Personal qualities of integrity and a commitment to and passion for DOVE’s mission
- Ability to work independently and as part of a team
- Excellent written and verbal communication skills
- Ability to be flexible and adapt to adversity
- Ability to work well with diverse populations
- Ability to pass a background check
- Valid Driver License, current auto insurance, reliable transportation
- Ability to work with Google Workspace including Gmail, Calendar, and Drive, and Microsoft
DOVE Center provides equal employment opportunities to all employees and applicants for
employment, without regard to race, color, religion, creed, gender, national origin, age, marital or
veteran status, sexual orientation, or the presence of handicaps or disabilities, or any other basis
protected by state or federal law.
Salary : $20