What are the responsibilities and job description for the Customer Service Representative position at Dovell and Williams?
Customer Service Representative
Dovell and Williams, a subsidiary of Indel Power Group, has an opening for a Customer Service Representative at our location in Glen Burnie, Maryland. This individual will be organized with the ability to multi-task and possess good customer and communication skills. Joining the service team will provide you with a rewarding work environment, excellent pay and benefits, and an opportunity for advancement.
Dovell & Williams
Glen Burnie, MD
$60,000
Dovell and Williams, a subsidiary of Indel Power Group, has an opening for a Customer Service Representative at our location in Glen Burnie, Maryland. This individual will be organized with the ability to multi-task and possess good customer and communication skills. Joining the service team will provide you with a rewarding work environment, excellent pay and benefits, and an opportunity for advancement.
Key Responsibilities
- Provide administrative assistance to support the service team
- Support the complete repair process including vehicle intake, opening repair orders, coordinating with the shop, communicating repair cost & time estimates to customers, and repair order billing
- Promptly address and resolve customer concerns and service follow-up issues
- Excellent customer service skills
- Maintain open communication with technicians, management team and customers regarding job status
- Occasional driving is required for this position
Why Indel Power Group
- Competitive compensation package, DOE
- Monthly performance incentives
- Rewarding work environment
- Opportunities for relocation & advancement
- Long established, family-owned business
Benefits
- Excellent medical, dental, & vision coverage
- Health savings account
- Short-term/long-term disability and employee life insurance
- 401k, with matching
- Employee Assistance Program (EAP)
- Paid Annual Leave
- Eight Paid Holidays
- Employee Referral Program
- On the job paid training
- Company events and employee recognition programs
Indel Power Group is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
INDPR
Salary : $60,000
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