Manager -Claims/ REO

Manager -Claims/ REO

Full time; Exempt, Hybrid

Location; Lake Zurich, IL, US

Department: Claims/REO

Dovenmuehle Mortgage, Inc. (“Dovenmuehle”) is the leading mortgage subservicing firm in the United States with several hundred financial institution clients nationwide.

General Description:

Provides leadership to and has operational responsibility for the management of assigned department. The REO/Claims Manager has leadership responsibility over approximately 30 FTE.

Essential Functions and Duties:

• Work with senior management to plan, develop, organize, implement, direct, and evaluate goals, budget, and activities of assigned department.
• Develop and implement appropriate measurements and controls to ensure compliance with government regulations and organizational policies.
• Maintain departmental staffing and productivity standards within allocated budgets and resources.
• Review operating results and evaluate against goals and department standards; monitor and report trends and re-align staff to meet objectives/changing business needs.
• Participate in interview and selection processes with supervisory and higher job positions.
• Make recommendations regarding hiring, termination, advancement, promotion, or any other change of status of department staff within the guidelines of budget and communicated procedures for such change of status events.
• Approve timely and accurate responses to all internal and external audits, compliance reviews, requests for information, etc., ensuring information is provided in accordance with organizational policy and standards as well as regulatory requirements.
• Implement policies and procedures that result in high quality service to clients and a positive work environment for staff to promote the retention of both.
• Consistently demonstrate an ability to strategize and problem-solve when challenges arise.
• Identify new opportunities for departmental growth and productivity.
• Serve as a mentor to department and share knowledge and development opportunities to clarify guidelines and strengthen understanding of regulatory compliance and product knowledge.
• Prepare and submit departmental reports as requested. Successfully complete annual regulatory compliance training.
• Performs other related duties as assigned.

Department Specific/Additional Duties:

The Manager (Over REO/Claims) is responsible for overseeing claims and the highest risk area of Claims, the FHA claims.

Oversee all cash applications, third party sale proceeds, and evictions, which are critical high-risk actions.

The REO/Claims Manager has leadership responsibility over approximately 30 FTE

Required Qualifications:

• Bachelor’s degree or equivalent experience.
• 7 years’ experience in mortgage servicing, banking, and financial services.
• 5 years’ supervisory experience.
• Strong knowledge of mortgage compliance and regulations.
• Solid PC skills: Proficient with Microsoft applications.
• Strong analytical and problem-solving skills and attention to detail.
• Ability to handle complex, multiple tasks simultaneously in a fast-paced environment.
• Ability to coordinate multiple and changing priorities.
• Effective verbal and written communication skills with demonstrated ability to always interact in a positive and professional manner with all levels of both internal and external audiences, including the ability to handle confidential or sensitive information with discretion.
• Ability to motivate others and serve as a role model for organizational and departmental initiatives, procedures, and values.

Preferred/Other Qualifications:

Knowledge of mortgage servicing software and platforms

Management experience with REO and Claims

Benefits

• Medical, Dental, Vision, Wellness, Flexible Spending Account, Employee Assistance Program and more.
• Employer paid Life Insurance, Short Term Disability, and Long-Term Disability.
• 401 (K) Plan with company match
• Paid Vacation, Sick, Personal and Holidays

Physical Demands and Work Environment:

The employee must be comfortable in either an on-site office setting, or a quiet, designated work from home space that is free from distractions and noise. The employee is regularly required to communicate (give/receive) information through multiple methods of communication with clear understanding from others. Must be able to exchange accurate information in these situations.

The employee must be able to remain in a stationary position and/or move about the organization or remote office. The employee is frequently required to stand or walk (or otherwise move through the organization); sit; use hands to type, write, handle, or feel and reach. May occasionally climb or balance; stoop, kneel, or crouch; or lift and/or move up to 25 lbs. Employees may be required to type and utilize a computer for long periods of time.

The employee may be required to frequently operate a standard variety of office equipment including computers, calculators, copy machines, computer printer and phones. The noise level, if working on-site, is usually moderate and typical of an office environment.

In accordance with applicable disability laws, Dovenmuehle works with applicants and employees to make reasonable accommodations to the job or work environment when doing so will enable an employee with a qualified disability to satisfactorily perform the essential functions of the job.