What are the responsibilities and job description for the CSR - Customer Service Representative position at DOVER-ROCK INSURORS?
Job Summary
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional client services, assisting customers with inquiries, and ensuring a positive experience with our company. This role requires strong communication skills and the ability to analyze customer needs effectively. Bilingual candidates are encouraged to apply as we serve a diverse clientele.
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a professional manner.
- Provide accurate information regarding products and services to clients.
- Handle outbound calling to follow up on customer feedback and service requests.
- Maintain detailed records of customer interactions through data entry in our computerized system.
- Analyze customer issues and provide appropriate solutions or escalate as necessary.
- Collaborate with team members to enhance the overall customer experience.
- Ensure all client services are delivered promptly and efficiently.
Skills
- Proficient in office software applications and data entry systems.
- Excellent verbal and written communication skills in English; bilingual abilities are a plus.
- Strong analytical skills to assess situations and provide effective solutions.
- Ability to type accurately while communicating with customers.
- Experience in client services or related fields is preferred but not required.
- A positive attitude, strong work ethic, and the ability to work well in a team environment.
Join us in delivering outstanding service to our customers while developing your skills in a supportive environment!
Job Type: Full-time
Pay: $15.50 - $16.67 per hour
Expected hours: 40 per week
Benefits:
- 401(k) matching
- On-the-job training
- Professional development assistance
Shift:
- Day shift
Ability to Commute:
- Camilla, GA 31730 (Required)
Ability to Relocate:
- Camilla, GA 31730: Relocate before starting work (Required)
Work Location: In person
Salary : $16 - $17