What are the responsibilities and job description for the Client Solutions Expert position at DOWC?
About the Role
We are seeking a highly motivated and skilled Customer Service Specialist to join our team. As a key member of our support team, you will play a critical role in ensuring seamless communication with clients and delivering exceptional customer support.
Key Responsibilities:
- Provide exceptional customer service through prompt and effective communication, ensuring that clients receive timely assistance.
- Analyze and resolve complex technical issues in a professional and timely manner.
- Maintain accurate records of incidents / requests and communicate status updates to relevant stakeholders.
- Collaborate with cross-functional teams to resolve incidents/requests and ensure smooth delivery of services.
Requirements:
- High school diploma or equivalent required; bachelor's degree preferred.
- Minimum 1 year experience in a similar role.
- Excellent communication and interpersonal skills with the ability to build rapport with clients.
- Strong analytical and problem-solving skills to resolve complex technical issues.
