Sales Representative

Company Description

DOWC is a leading provider of F&I (Finance and Insurance) partnership services in the automotive industry, offering a full suite of obligor and administrator services, top-of-the-line products, technology, and training. We understand the importance of leveraging process and technology in the F&I industry to drive revenue and ensure success. Our goal is to provide visibility, transparency, and the tools needed for our partners to build their wealth and achieve their goals. DOWC prides itself on taking care of its employees. We were voted NJ's “Best Places to Work” two years in a row, and we also offer award-winning products! All of our positions are fully on-site in Parsippany, NJ.

Job Summary:

The Inside Sales Specialist role is a full-time on-site role, located in Parsippany, NJ. The role consists of interacting with customers over the phone providing consultation and guidance to them. The specialist may also be responsible for updating customer records in the system. The Inside Sales Specialist will be responsible for the day-to-day tasks associated with generating sales for our products, providing customer service, and ensuring that our clients receive the appropriate training and support. This role involves effective communication, sales management, and timely reporting.

Duties/Responsibilities:

• Handle high-volume inbound and outbound calls in a professional and friendly manner, providing exceptional customer service in a call center environment.
• Make outbound sales calls daily to potential customers, meeting individual and team targets and goals, responding to inquiries and following up consistently
• Manage consumer leads effectively, ensuring proper follow-ups and sales efforts are conducted based on lead sources
• Present vehicle service contracts (VSCs) and related products, clearly communicating their benefits to competitors.
• Advise customers on available products and pricing options, helping them make informed decisions.
• Close sales transactions and follow up to ensure completion.
• Analyze and resolve customer concerns, including processing documents and payment information before escalation.
• Stay updated on industry trends to become a subject matter expert and confidently address customer inquiries.
• Ensure CRM (Zoho preferred) is up to date, logging all sales information, customer interactions, and automations correctly.
• Maintain organized call logs and prepare sales reports for management review.
• Collaborate with key departments to enhance outreach strategies and improve sales performance.
• Perform general administrative tasks and any other duties assigned by management.

Required Skills & Experience:

• Minimum of 2 years of previous sales experience, insurance industry preferred
• Automotive service department experience - previous warranty administrator, service receptionist, service advisor, BDC representative, insurance/warranty claims experience helpful but not required.
• Experience building internal relationships and working across a highly matrixed organization.
• Excellent communication, negotiation and selling skills.
• Excellent interpersonal and customer service skills.
• Strong analytical and problem-solving skills
• Must have superior technology skills with proficiency in Microsoft Office 365.
• Proven track record of achieving/exceeding sales objectives.
• Able to utilize company scripts to set appointments and meet sales goals.
• Previous experience in sales, customer service, or other related fields.
• Familiarity with CRM platforms (Zoho preferred).
• Ability to build rapport with clients.
• Outstanding consultative selling abilities and excellent interpersonal skills.
• Ability to multitask and remain professional at all times.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Ability to function well in a high-paced and at times stressful environment.
• Self-starter with the ability to work independently.
• Ability to speak Spanish helpful but not required.

Come join our growing team here in Parsippany! As NJ's Best Places to Work Honoree for two years in a row, we offer:

• Hourly base Commissions
• Medical, Dental, Vision, 401k matching, Life Insurance, HRA
• PTO and Sick Time
• Corporate events, team and culture building activities, employee awards and recognition, company trips and more!

DOWC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact us for assistance.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Morning shift

Supplemental Pay:

• Commission pay

Ability to Commute:

• Parsippany, NJ 07054 (Required)

Work Location: In person