What are the responsibilities and job description for the Technical Support Specialist position at DOWC?
Overview of Job Responsibilities
In this role, you will be responsible for delivering exceptional customer support and ensuring seamless communication with clients. Key responsibilities include analyzing and resolving application support incidents/requests, facilitating product builds and maintaining product SLAs, and logging and tracking incidents / requests from identification through resolution.
Key Accountabilities:
- Provide exceptional customer service through prompt and effective communication, ensuring that clients receive timely assistance.
- Analyze and resolve complex technical issues in a professional and timely manner.
- Maintain accurate records of incidents / requests and communicate status updates to relevant stakeholders.
- Collaborate with cross-functional teams to resolve incidents/requests and ensure smooth delivery of services.
Essential Skills and Qualifications:
- Strong communication and interpersonal skills with the ability to build rapport with clients.
- Excellent analytical and problem-solving skills to resolve complex technical issues.
- Proficiency in Microsoft Office 365 and ability to learn new technologies quickly.
- Self-motivated individual with excellent time management skills and ability to meet deadlines.
