What are the responsibilities and job description for the Technical Support Specialist position at Signal Messenger?
A company is looking for a Technical Support Specialist to provide user support and translate feedback into actionable data.Key ResponsibilitiesProvide accurate and timely support to users across multiple channelsConvert qualitative user feedback into quantifiable information for developersCollaborate with engineering teams to identify root causes of bugs and maintain the knowledge baseRequired Qualifications5 years of work experience in a technical support roleExperience supporting consumers of a large mobile app or resolving high volume technical issuesTechnical aptitude and familiarity with Android and iOS platformsStrong technical writing skills; additional languages are beneficialHighly organized self-starter
